Business letters 1122020 Lenka Lexov Messrs Kenneth Beare

Business letters 11/2/2020 Lenka Lexová

Messrs Kenneth Beare 2520 Visita Avenue Olympia, WA 98501 USA Ø Letter head 1 Ø Address 2 Jackson Brothers Ltd. 3487 23 rd Street New York, NY 12009 USA 2 September 12, 2005 RE: Enquiry Your ref. Our ref. Ø Date Dear Sirs With reference to your advertisement in yesterday's New York Times, could you please send me a copy of your latest catalogue. I would also like to know if it is possible to make purchases online. Yours faithfully Lenka Lexová (Signature) Encs: (4) Ø Greeting 3 Ø Body of the letter 4 Ø Close 3 Ø Signature 5 Ø Enclosures 5

Parts of a business letter A business letter has usualy 5 parts: ØLetter head which includes the address of the sender ØAddress (of the buyer) and Date ØGreeting and Close ØBody of the letter ØSignature and Enclosures

Address Messrs Peter and Paul AAA Ltd. (Inc. ) 25 Oak Street 23 Blue Street Denver, Colorado, 25698 London LK 5 4 MN USA Britain Ø The word Messrs is used before the name of a firm, the abbreviations Inc. and Ltd. are used after the name Ø The number of the house comes before the name of the street Ø In Britain the postcode follows the name of the city, in the USA the name of the state

Date Ø There are four basic possibilities how to write the date: 5 th June 2006 (the fifth of June) 5 June 2006 (the fifth of June) June 5 th 2006 (June the fifth) June 5 2006 (June the fifth) Ø There is no full stop after the ordinal number Ø The date in the letter may be flush right or flush left but never centred: September 12, 2005

Greeting and close Britain: a letter sent to: The USA: Dear Sirs Dear Mr/Mrs/Ms Brown Gentlemen Dear Sirs Dear Mr Brown Yours faithfully Yours sincerely Yours (very) truly Yours sincerely Ø There is no comma after the greeting and close of the letter Ø There is no full stop after Mr, Mrs, Miss, Ms Ø The title Ms is used to avoid distinguishing whether the woman is married or not

Body of the letter Ø The body of the letter includes the particular text (content) of the letter which is different according to the type of the business letter Ø The most obvious types of business letters are: Inquiry Offer Reply to offer Order Complaint Reply to complaint Advice of dispatch Execution of orders

Put the lines into the correct order to make an address, then suggest correct greeting and close : 2520 Messrs Kenneth Beare 2520 Visita Avenue Washington 98501 Olympia, WA 98501 Olympia USA Visita Avenue Messrs USA Gentlemen Dear Sirs Yours (very) truly Yours sincerely

Put the lines into the correct order to make an addressthen suggest correct MO 21 KP greeting and close : 236 Ltd. Adam Smith Green Street Brighton England Adam Smith, Ltd. 236 Green Street Brighton MO 21 KP England Dear Sirs Dear Mr Smith Yours faithfully Yours sincerely

Put the letter into correct order, name its parts. What parts are missing? David Black Ø Signature 6 We are pleased to inform you that your order was dispatched from the factory Ø Body of the 4 letter on 5 January. Enc. (5) Ø Enclosures 7 Browe Ltd. Ø Address 1 25 White Lane Ø Greeting 3 Chester MN 7 J 5 H 5 Ø Close England Ø Date 2 Dears Sirs Yours faithfully 1 January 2006 Ø The missing part is the letter head

Explain the abbreviations: Ø asap. Ø RSVP Ø No Ø pc(s). Ø Enc(s). Ø re Ø Rgds Ø Ltd. Ø Inc. Ø As soon as possible Ø Please reply Ø Number Ø Piece(s) Ø Enclosure(s) Ø Regarding Ø Regards Ø Limited Ø Incorporated