Business Excellence Frame Work Deployment Self Assessment Comparisons

Business Excellence Frame Work Deployment Self Assessment, Comparisons and Trends Op. Ex. Works. Com A Sneash Software Initiative 1

Excellence Models Most of the excellence models adopted by various organizations, associations have their roots in the two commonly adopted models which are Malcolm Baldridge and EFQM What ever is the business excellence model is adopted by organization the criteria is classified as Enablers and Results. There are different set of enablers and assessment criteria in the excellence model adopted which can be customized in this utility provided. This self assessment utility provides for self assessment initiative of business excellence at business unit level and also at enterprise level consisting of multiple business & business units. Op. Ex. Works – Business Excellence Assessment 2

Illustrative Excellence Model Op. Ex. Works – Business Excellence Assessment 3

Enablers and Results The enablers may include followings 1. 2. 3. 4. 5. 6. . Leader ship Strategic Planning People / Workforce focus Process Focus Measurement, Assessment and Knowledge Management Customer Focus The Results may include 1. 2. 3. 4. 5. Process outcomes Customer Outcomes Financial and Growth Outcomes Workforce / People Outcomes Leadership and Governance Outcomes Op. Ex. Works – Business Excellence Assessment 4

Organization The. business Excellence frame work can be deployed in any organization irrespective of it’s size and scale. It can be deployed in organization from a one business unit organization to a corporate house consisting of multiple businesses with multiple business units in these businesses. Op. Ex. Works – Business Excellence Assessment 5

Criteria Assessment Questionnaire Excellence Assessment. criteria consists of Enablers and Results. In Each criteria a set of questions is defined and assessors provide the answers to these questions at the time of assessment. These answers are judged on the basis of given guide lines to arrive at score. Op. Ex. Works – Business Excellence Assessment 6

New Assessment Excellence assessment. should be periodical activity may be once in six month or a year. Whenever a new assessment is taken it is recorded and further recording of assessment process is recorded against this assessment. Op. Ex. Works – Business Excellence Assessment 7

Assigning Scores A set of questions as. defined in the frame work criteria are answered. The questions are grouped under basic criteria's (Enablers and Results) which are further divided in groups and sub groups. Op. Ex. Works – Business Excellence Assessment 8

Assessment Details Based on the given. scoring guide lines, the answers given to various questions in each assessment criteria are recorded and a percentage of achievement is assigned. Based on this percentage a score is derived using the predefined formula. This score is used assess the achievement of organization in these criteria. Op. Ex. Works – Business Excellence Assessment 9 ideli

Assessment Guidelines Assessment guidelines are provided which helps in precise understanding of progress made in 1. 2. 3. 4. Approach Deployment Learning Integration Of different question to assess the progress made. Op. Ex. Works – Business Excellence Assessment 10

Strength and Opportunities for Improvements For each assessment. strengths and the opportunity for improvements are recorded which helps in understanding the action areas. Op. Ex. Works – Business Excellence Assessment 11

Analysis of Self Assessment is done in three ways . Self Assessment 1. Status of criteria scores in one self assessment 2. Status of Strengths and Opportunities of Improvements in self Assessment Comparison of two self Assessments 1. Assessment Details and Scores 2. Strengths and Opportunity for improvements Trends 1. Selected Criteria Scores 2. Overall Score Op. Ex. Works – Business Excellence Assessment 12

Comparison of Self Assessment Scores To understand the improvement made since last assessment a comparison is provided between any assessments. Trends reports will assist in deciding the progress made on one criteria over a period covering multiple assessments. Op. Ex. Works – Business Excellence Assessment 13

Contact Us Op. Ex. Works. com Sneash Software 107, Sai Sayaji Puja, Lane 10, Paramhansa Nagar, Krishna Colony, Paud Road, Pune -411 038. India. Web Email Phone : www. sneash. in : info@sneash. in : +91 -20 -65214639 Op. Ex. Works – Business Excellence Assessment 14