BUSINESS DRIVEN TECHNOLOGY Chapter Five Organizational Structures that
BUSINESS DRIVEN TECHNOLOGY Chapter Five: Organizational Structures that Support Strategic Initiatives 1
CHAPTER FIVE OVERVIEW • Organizational employees must work closely together to develop strategic initiatives that create competitive advantages • Ethics and security are two fundamental building blocks that organizations must base their businesses upon 3
IT ROLES AND RESPONSIBILITIES • Information technology is a relatively new functional area, having only been around formally for around 40 years • Recent IT-related strategic positions: – Chief Information Officer (CIO) – Chief Technology Officer (CTO) – Chief Security Officer (CSO) – Chief Privacy Officer (CPO) 4
IT ROLES AND RESPONSIBILITIES • Chief Information Officer (CIO) – oversees all uses of IT and ensures the strategic alignment of IT with business goals and objectives • Broad CIO functions include: – Manager – ensuring the delivery of all IT projects, on time and within budget – Leader – ensuring the strategic vision of IT is in line with the strategic vision of the organization – Communicator – building and maintaining 5
IT ROLES AND RESPONSIBILITIES • What concerns CIOs the most 6
IT ROLES AND RESPONSIBILITIES • Chief Technology Officer (CTO) – responsible for ensuring the throughput, speed, accuracy, availability, and reliability of IT • Chief Security Officer (CSO) – responsible for ensuring the security of IT systems • Chief Privacy Officer (CPO) – 7
THE GAP BETWEEN BUSINESS PERSONNEL AND IT PERSONNEL • Business personnel possess expertise in functional areas such as marketing, accounting, and sales. • IT personnel have the technological expertise. • This typically causes a communications gap between the business personnel and IT personnel 8
FUNDAMENTAL SUPPORT STRUCTURES – ETHICS AND SECURITY • Ethics and security are two fundamental building blocks that organizations must base their businesses on to be successful • In recent years, such events as the Enron and Martha Stewart fiascos along with 9/11 have shed new light on the meaning of ethics and security 9
Ethics • Ethics – the principles and standards that guide our behavior toward other people • Privacy is a major ethical issue – Privacy – the right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent 10
Ethics • Ethical issues stemming from Technology Advances 11
Ethics • One of the main ingredients in trust is privacy • For e-business to work, companies, customers, partners, and suppliers must trust each other 12
Security • Organizational information is intellectual capital - it must be protected • Information security – is the protection of information from accidental or intentional misuse by persons inside or outside an organization • E-business automatically creates tremendous information security risks for 13
Security • Organizational spending on information security 14
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