Business Connection formerly IP Business Bundle Feb 12

Business Connection (formerly IP Business Bundle) Feb 12 Business Connection Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Verizon Proprietary and Confidential VERIZON PROPRIETARY AND CONFIDENTIAL This document and any attached materials are the sole property of Verizon and are not to be used by you other than to gain knowledge necessary to performing your job as a Verizon employee. This document and any attached materials are FOR INTERNAL USE ONLY, and should not to be disseminated, distributed, or otherwise conveyed to anyone outside of Verizon. ________________________________ The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. 2 Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 2

Business Connection (IPBB) Designed for businesses that want a cost-effective way to carry voice and data over the same IP network The complete business solution includes: • High-speed Internet Dedicated • Voice over IP Mission Dynamic Critical voice • CPE, Installation & ongoing maintenance Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3

WHY VERIZON We are trusted around the corner and around the globe with the solutions that help organizations execute on their mission. We create connections, helping businesses communicate, collaborate, and exchange critical data – quickly, securely, and virtually anywhere. Upgrade your business performance with a single solution that fits your business – and your budget. Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4

Business Connection Streamline Communication and Add Value – Cost-effective voice and data convergence • Reduce costs and streamline business – Flexible bandwidth options • Meet the growing bandwidth needs of your business from 1. 5 Mbps to 50 Mbps • Full bandwidth allocation is available for your internet connection unless calls are in progress. – Easy migration to Vo. IP • Maintain focus on getting new business and meeting customers’ needs • Gain efficiencies by moving voice traffic to an IP network • Provide connectivity for local call networking, survivability and E 911 emergency call failover – Leverage existing phone system • Eliminate employee retraining on calling features and functions Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5

Business Connection Components • Coordinated installation – Functionality generally within 35 business days when ordering new numbers, 41 days if porting • Dedicated Tier One Internet – Adjusts to your business needs. Dynamic Bandwidth is available for date, until a call is made. • Voice over IP calling; unlimited local calling and up to 12, 000 minutes of domestic long distance • Works with existing phone sets, PBX and Key Systems • Business continuity features – High quality business class Vo. IP service combined with Verizon’s Dedicated internet service – Quality of Service – Competitive SLAs; reporting features • Web based feature management Verizon Vo. IP Network Unlimited Local Calling Total Access 924 e Adtran Router Business Continuity Web-based Feature Management Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6

Customer Premise Equipment and Verizon Installation • • • Available with Analog, Digital, and IP hand-off Coordinated Installation with your Telephone Vendor * • Access Connection • Router Install • Porting Support Extend Demarc up to 100’ Rack or Plywood mount No special construction is included No Ethernet construction is included * Telephone Vendors are required Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7

From IP Business Bundle to Business Connection • T 1 Only 4 Simultaneous Calls 8 Simultaneous Calls 12 Simultaneous Calls 16 Simultaneous Calls 24 Simultaneous Calls Unlimited Local Calling Unlimited Local Calling Standard Calling Features Standard Calling Features 1000 Domestic Long Distance Calling Overages $. 021/min 2000 Domestic Long Distance 3000 Domestic Long Distance 4000 Domestic Long Distance 6000 Domestic Long Distance Calling Overages $. 021/min OOF Fees Vary 1 DID Blocks (20 phone Numbers per block) 2 DID Blocks (20 phone Numbers per block) Adtran 924 IAD Install 7 x 4 x 24 Maintenance Adtran 924 IAD Install 7 x 4 x 24 Maintenance $583 3 yr $625 3 yr Overage 1. 6 ¢/minute $647 2 yr $694 2 yr < 24 users $100 < 75 users $250 $691 3 yr $741 3 yr $894 3 yr No DID block TNs. 20 MRC. 25 NRC 2 yr ea. $767 2 yr $823 2 yr $992 < 24 users $100 75 users $250 < 75 users $250 924 e <Next Gen CPE Verizon Install Verizon Maintenance Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 8

Sales Tools – Customer Information Proving our Service http: //www. verizonenterprise. com/terms/us/products/internet/sla/ Preparation Counts http: //www. verizonenterprise. com/Support/customerreadiness/ Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 9

What to Sell When VCE Small to Medium customers US only Customers ready for new phone system < 100 employees No size limits Cost effective Vo. IP Unlimited local and LD Most calling features ANY wired internet access DR with automated failover Business Connection IPIA/IPT unbundled Medium customers US only IP PBX/PBX or Key system at each location <250 employees <48 simultaneous calls Largest customers International Multi-site customers with centralized phone systems > 250 employees > 48 simultaneous calls Cost effective Vo. IP Mission Critical Voice Dynamic Bandwidth for ‘efficient’ convergence Extends life of existing CPEavoid ‘re-training’ on new systems Service Level Agreements DR/ Pots Failover available Mission Critical Voice Verizon international experience Shared SIM calls with BEST Service Level Agreements DR/Failover available Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 10

What You Need to Know Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 11

Availability analog q Bandwidth 4 8 w digital l 12 Ethernet 16 24 T 1 q w l q w l 3 M (2 x T 1) q w l q w l 4. 5 (3 x T 1) q w l q w l 6 M (4 x T 1) q l q l q w l 32 40 48 NA N/A l w l l l l 5 M q w l q w l w l 10 M q w l q w l w l 20 M q w l q w l w l 30 M q w l q w l w l 40 M q w l q w l w l 50 M q w l q w l w l Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12

Features Feature Available Some features are optional Hand-off Type IP/Digital Analog Call Waiting Yes Call Transfer No Yes Calling Line ID with Name (Inbound & Outbound) No Yes Yes Calling Line ID Blocking Yes Three-way calling No Yes Hunt Groups Yes Account Codes Yes Authorization Codes Yes Auto Attendant Yes Telephone Numbers Yes Call Forward Unreachable No Yes PBX Group Unreachable Yes No VIPER Yes Note: Customer equipment system hand-off type determines Yes available calling features Yes Call Forwarding Voice Mail Enhanced Calling Name Yes Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13

Make, Model, and Picture Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 14

Purchase Option Replaces Monthly Recurring Payment lease May require surety process depending on credit There are no “choices” on CPE – simply replaces MRP with purchase There are no ‘options for install or maintenance – the bundle comes with install and maintenance. • Purchase is a finance option; it cannot be used to change the configuration • • Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 15

Required Submission with Order • Submit with order – Customer Briefing Document • Telephone Vendors are required • Special Construction May apply – IP Justification Form – Letter Of Agency * Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 16

Business Connection Giving You Enterprise-level Power and Functionality • Robust and Simple Solution of Voice, Internet, and Equipment. – Carry voice and data over the same IP network – Works with virtually any type of existing key or PBX system – Eliminates large, capital investment in infrastructure and equipment IMAGE – Complete solution with design, installation and maintenance services – Alleviates complexity and risk associated with technology management – Reliable performance of voice and connectivity services backed by competitive SLAs Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 17

Service Level Agreements Vo. IP Metrics Description Jitter not to exceed 1 MS Monthly Jitter Performance Mean Opinion Score will not drop Measurement that predicts how the average user would below 4. 0 perceive clarity Internet Metrics Description Availability 100% Monthly measurement of service availability Mean Opinion Score will not drop below 4. 0 Measurement that predicts how the average user would perceive clarity Latency not to exceed 45 milliseconds Average round-trip transmissions between designated routers ("Hub Routers") in the contiguous U. S Network Packet Delivery 99. 5% or Monthly packet delivery between designated Hub Routers in greater North America Denial of Service Attacks Verizon will respond to Denial of Service attacks within 15 minutes of customer opening a ticket See our scores for your self at http: //www. verizonenterprise. com/terms/us/products/advantage/voicequality/ Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 18