Business Actors A business actor candidate is any

Business Actors A business actor candidate is any individual, group, organization, company, or machine that interacts with the business n Name each business actor in such a way that its name denotes its role in the business. Define each business actor by writing a brief description, including its responsibility and why it interacts with the business. • Any person or organization that is interested in making purchases from the Customer business. This actor interacts with the business in order to fulfill a want or need that this business can provide • A parcel service such as UPS or Fed. Ex is responsible for delivering goods Parcel Service from a warehouse or factory to the business. This actor is necessary to keep the business stocked and allow for normal operation. • Provides payment authorization services for the business. Credit Institution(s) It allows customers to purchase expensive items without paying the total cost in cash. • IT Consulting Firm In charge of development, implementation, and maintenance of the businesses new e-Commerce venture. The IT Consulting firm will develop an e-Store to allow transactions to occur over the internet. • Financing Dept. Branch of the company in charge of providing financing options for customers. Financing options are similar to credit services and may include collaboration with credit institutions. • Group in charge of presenting new ideas for drawing customers to make purchases. Examples of ideas include discount sales and coupons. Marketing Dept. • Any individual or group with the company at a high level who can provide authorization for decisions that affect the rest of the organization. Executive

Business Use Cases Get Product Support <<includes>> Return Products Exchange Products Configure Product <<extends>> Parcel Service On-location Delivery Stock Delivery <<includes>> <<extends>> Locate Products Special Order <<includes>> Customer <<includes>> Purchase Products <<includes>> Gift Card Purchase Special Stock Delivery <<includes>> Credit Purchase <<includes>> Discount Purchase Credit Institution(s) Apply for Financing Issue Promotion <<includes>> Marketing Approval Marketing Dept. Make Finance Payments Issue Coupon <<includes>> Executive Financing Dept.

Activity Diagrams • An activity diagram in the use-case model can be used to capture the activities and actions performed in a use case. • It is essentially a flow chart, showing flow of control from one activity or action to another.

Get Product Support Customer Service Representative Describe Product Symptoms [product not present] Consult Knowledge Base [product is present] Examine Product Consult Knowledge Base Assess Possibilities [alternative solution desired] [problem fixed] [no solution] [repairable] Make Decision Offer Repair [not repairable/ In warranty] Offer Exchange [return policy effective] Offer Refund [solution accepted] Request that product Be brought in

Return Item Customer Present Item to Return Sales Associate Determine Reason for Return [does not want product] Ask For Receipt [defective product] Offer Repair Or Exchange [no receipt] Look Up Receipt [has receipt] [record found] [no record found] Enter Receipt Information Make Decision [returnable] [refund desired] [solution accepted] Return Payment In Original Form [beyond return policy] Offer Exchange Print Return Receipt

Exchange Item Customer Present Item to Exchange Sales Associate Calculate Exchange Value Present Items To Purchase Calculate Difference [no difference] Pay Difference [customer owes money] [owe customer money? ] Issue Change Print Receipt Sign Merchant Copy