Building better relationships better learning better behaviour Day

Building better relationships, better learning, better behaviour Day 2 http: //bit. ly/rswhome @rswhome Transforming lives through learning 1

Course Aims • Reflect upon the skills & qualities required to support young people effectively • Identify your own strengths and development needs • Increase confidence in carrying out our support roles • Explore the different roles and contributions that individuals make within a team • Examine the roles for support staff with Curriculum for Excellence and Getting it right for every child • Identify effective strategies to promote positive behaviour and interpersonal skills in young people. Transforming lives through learning 2

Assumptions and Judgements We sometimes make assumptions and judgements based on visual clues and prior knowledge. Do we really know what’s going on? However, it is important to find out accurate information by asking appropriate questions before deciding on a course of action. Transforming lives through learning 3

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Building a full picture • Don’t act on assumptions only • Try and see the situation in the round • Listening and prompting – not interrogating. Transforming lives through learning 11

Good Coach • • Appropriate information Clear instructions Encouragement and support Appropriate body language Positive approach Feedback Appropriate volume and tone of voice Transforming lives through learning 12

Coaching – Take 1: Brad Watch video on You. Tube: https: //youtu. be/ig. KFMkm 0 PGY? list=PLc. D 2 Td. Z 4 b. XSn. MFIp. ZUJVc. Jen. L 6 zt 84 Ucn Or on Glow (log-in required): https: //glowscotland. sharepoint. com/portals/hub/_layouts/15/Point. Publis hing. aspx? app=video&p=p&chid=01 e 457 d 7 -d 42 d-458 c-9 cf 5 ec 8 de 2 ec 11 c 4&vid=feed 3 cc 9 -442 b-40 e 6 -8 b 99 -b 08447 b 659 cd Transforming lives through learning 13

Coaching – Take 2: Gerry Watch video on You. Tube: https: //youtu. be/5 S 52 z. TF 8 i. Qw? list=PLc. D 2 Td. Z 4 b. XSn. MFIp. ZUJVc. Jen. L 6 zt 84 Ucn Or on Glow (log-in required): https: //glowscotland. sharepoint. com/portals/hub/_layouts/15/Point. Publishin g. aspx? app=video&p=p&chid=01 e 457 d 7 -d 42 d-458 c-9 cf 5 ec 8 de 2 ec 11 c 4&vid=391 c 33 e 6 -8202 -4 e 37 -a 2 ed-550 ee 6 a 864 ae Transforming lives through learning 14

Communication is a lot more than words ge a u g TV C y Moriarty, Stanford University W or ds sp ok en d o B n La Transforming lives through learning 15

Body language/non-verbal communication Threatening: Non-threatening: • • • Appropriate personal space • Facing at an angle 45º • Sitting down if appropriate • Open-palmed gestures • Make appropriate eye contact Close proximity Face to face Towering above pupil Pointing, waving arms Prolonged eye contact Transforming lives through learning 16

Total Voice Control • Tone – supportive and calm • Volume – appropriate to setting / distance • Cadence – rhythm and rate Transforming lives through learning 17

Active, empathic listening 18 Transforming lives through learning

Empathic listening Colleagues who were telling the story: • How did you feel when your partner was listening to you? • What did you notice about your partner’s behaviour as you told your story? Transforming lives through learning 19

Active, empathic listening – How? What it is: What it isn’t: • • • Judgements and putdowns • ‘Shoulds’, ‘Oughts’, ‘Musts’ • Interrogation • Trivialisation • Sarcasm • Blame and accusation • “You think you’ve got it bad…” “Tell me more” Acknowledge feeling Minimal prompts Respectful curiosity Clarifying what speaker feels/needs • Checks assumptions • Accurate feedback Transforming lives through learning 20

The power of Active Listening! “But let someone really listen, let someone acknowledge my inner pain and give me a chance to talk more about what’s troubling me and I begin to feel less upset, less confused, more able to cope with my feelings and problems. ” Faber & Mazlish 1980 Transforming lives through learning 21

The Five Magic Questions 1. What happened? 2. What were you thinking? 3. How did you feel? 4. Who else has been affected? 5. What do you need / need to do? 22 Transforming lives through learning

“A child’s life is like a piece of paper on which each passer-by leaves a mark. ” Ancient Chinese Proverb What kind of imprint do you wish to leave? Transforming lives through learning 23

Plan of Action The most important experience anyone can have: ‘You are important and I care about you. ’ Transforming lives through learning 24

Learning Outcomes • Fuller knowledge and understanding of my role • Improved skills base • Awareness of national context • Access to resources • Value of my role • Awareness of my contribution within the team(s) Transforming lives through learning 25

Thank you for your consideration, thought and contribution today. It is appreciated. Transforming lives through learning 26