BT MPLS Next Generation Reports Graham Brace 170306

BT MPLS Next Generation Reports Graham Brace 17/03/06 Issue 3. 1

Next Generation Reports - Background BT Sees Customer Performance reporting as a key Service Differentiator 15 Million Euros invested in a Customer “Reports Uplift” Programme demonstrating BT’s commitment to delivering a Market leading solution Customer involvement/partnership has been key throughout all phases with – Focus sessions / One to One interviews with a cross section key Customers Key Customers involvement in an early trial Shaping early phases of the Uplift Programme and helping to build longer term plans Customer Identified key reporting priorities Report Accuracy and Data Integrity Zoom in and Out functionality (Yearly trend to Near Real Time) Enhanced End to End Customer Experience (Ordering, in life support 24/7 Move reports up value chain More Business focussed, with ability to “Drill down” to detail where required User Friendliness (intuitive and ease of use) Flexibility Able to Customise User Profile, Threshold Settings on per Customer basis In Tariff” Reports for offered SLA’s

Next Generation Reports – Overview BT has deployed a New Fully Resilient Customer Reporting capability providing: Enhanced “Standard” within Tariff report offering including: Dashboard summary, Port/Co. S/VPN Performance Simple intuitive Navigation with Zoom In / Out trending Seamless reporting with UK Optional Value Add Reporting Packages (e. g. CPE Health, Near Real Time) Automated E 2 E delivery of “Standard” within Tariff reports Fully Resiliant core platform with 24/7 support Dedicated Network Report Operations Centre Enhanced Core Network and Reference Path Reporting

Next Generation Reports - Overview of Offer (Standard within tariff package) Service Dashboard Service performance summary page. Network Utilisation trends and Top/Bottom Utilisation sites Port Utilisation / Co. S Utilisation / VPN Utilisation Reports: Tabular summary and detail graphical reports, with data export facility Site Report Comprehensive summary report on a particular site. Utilisation & performance Core Network Zonal and “In Country” SLA reporting, Core Reference Path Reporting Calendar Navigation Tool Easy to navigate between different reporting periods and historical data. Zoom in / Zoom out functionality Yearly, Monthly, Weekly and Daily reporting period Seamless Reporting Seamless reporting between UK services and Global services (BT MPLS/IP Clear)

Next Generation Reports – Overview of Offer (Package Options) Standard (In Tariff) Service Performance (Port, VPN, Co. S) Weekly For all leased line and DSL Premium Sites Near Real Time (NRT) DSL Plus CPE Health Site to Site Standard report To last poll (nominal 5 mins) Service Performance (Port, VPN, Co. S) Weekly Service Performance on CPE - Weekly (for all bundled sites) For all DSL Plus Sites (CPU Utilisation, Free Memory, Used Memory, Buffer Util, CPE Reachability) Site to site performance reporting for up to 10 paths (Bundled sites only) - Weekly Ordered report options (DSL Plus, CPE Health, Site to Site) to last poll (nominal 5 mins) (Round Trip Delay, Packet Delivery, Jitter) Reporting Complete • Service Performance (Port, VPN, Co. S) to last poll (nominal 5 mins), • Site to Site performance reporting up to 50 paths (Bundled sites only) - to last poll (nominal 5 mins) (Round Trip Delay, Packet Delivery, Jitter). • Service Performance on CPE - To last poll (nominal 5 mins) (CPU Utilisation, Free Memory, Used Memory, Buffer Util, CPE Reachability). • For all Leased Line, DSL Premium and DSL Plus Sites.

BT MPLS Next Generation Reports – Standard Offer Detail

BT MPLS Next Generation Reports – Standard Offer Detail • Service Dashboard: Aggregate traffic profile for “Last month” Aggregate traffic profile for “Last 12 months” Top “ 6” Utilised sites (average for “Today” aggregate inbound/outbound) Bottom “ 6” Utilised sites (average for “Today” aggregate inbound/outbound) Report Navigation • Report Frequency: Data Polling Granularity of 5 minutes. (Rollup to Daily after 65 days) Daily data provides: (Average, Peak, Min) Report data available to Midnight “Last Sunday” Weekly view to “Last Sunday” Monthly View to “Last Month” Yearly view to “Last Year”

Next Generation Reports (Service Dashboard)

BT MPLS Next Generation Reports – Standard Offer Detail • Port Utilisation: Utilisation Summary for each Port (Inbound/Outbound: Average + Peak) Default “Last Week” View. Can select, (Subject to existing data): Previous 3 weeks Last Month, + Previous 11 months Last Year, + Previous year Utilisation Profile drill down (Inbound/Outbound: Average + Peak) Default “Last Week” View. Can select, (Subject to existing data): Previous 3 weeks Last Month, + Previous 11 months Last Year, + Previous year Data Export Data from reports can be exported to CSV/PDF, at selected granularity. NB. Delivered for ALL sites in network EXCLUDING DSL Plus and DSL Standard sites.

BT MPLS Next Generation Reports

BT MPLS Next Generation Reports – Standard Offer Detail • Class of Service Utilisation: Util Summary by Service Class for each Port (Inbound/Outbound: (Average + Peak) Util/Traffic + Discards Default “Last Week” View. Can select, (Subject to existing data): Previous 3 weeks Last Month, + Previous 11 months Last Year, + Previous year Util profile drill down by Service Class for each Port (Inbound/Outbound: (Average + Peak) Util/Traffic + Discards Default “Last Week” View. Can select, (Subject to existing data): Previous 3 weeks Last Month, + Previous 11 months Last Year, + Previous year Data Export Data from reports can be exported to CSV/PDF, at selected granularity. NB. Delivered for ALL sites in network EXCLUDING ANY DSL Sites.

BT MPLS Next Generation Reports

BT MPLS Next Generation Reports – Standard Offer Detail • VPN Utilisation: Util Summary by VPN for each Port Inbound/Outbound: Average + Peak Utilisation Default “Last Week” View. Can select, (Subject to existing data): Previous 3 weeks Last Month, + Previous 11 months Last Year, + Previous year Util profile drill down by VPN for each Port (Inbound/Outbound: (Average + Peak) Utilisation Default “Last Week” View. Can select, (Subject to existing data): Previous 3 weeks Last Month, + Previous 11 months Last Year, + Previous year Data Export Data from reports can be exported to CSV/PDF, at selected granularity. NB. Delivered for ALL sites in network EXCLUDING DSL Plus and DSL Standard sites.

BT MPLS Next Generation Reports

BT MPLS Next Generation Reports – Standard Offer Detail • Site Report: Single report view for selected site providing: Port Utilisation Cos Utilisation VPN Utilisation Site to Site data (If provided) CPE Performance (If Provided) • Core Network Summary Report: • Calendar Month Summary for SLA: • Round Trip Delay • Packet Delivery • Jitter (Class 1) • Reference Path Summary Report: • Calendar Month Summary: • Round Trip Delay • Packet Delivery • Jitter (Class 1)

BT MPLS Next Generation Reports

BT MPLS Next Generation Reports Core Network Summary

BT MPLS Next Generation Reports Reference Path

BT MPLS Next Generation Reports – Package Options Detail

BT MPLS Next Generation Reports – Package Options Detail Near Real Time (NRT) Package Report data available in 5 minute Reporting Granularity up to Last Poll. Daily view up to “Today - Last Poll” Weekly view to “This Week - Last Poll” Monthly View to “This Month - Last Poll” Yearly View to “This Year - Last Poll” Will apply to ALL Sites within the report. Will apply to all ordered Optional packages where this is relevant and available.

BT MPLS Next Generation Reports – Package Options Detail DSL Plus Package Covers all DSL Plus sites within contract Provides “Standard Report pack” for DSL Plus Sites. Report Granularity will be dependent on overall granularity subscribed to. NO Reports are available for Standard DSL Sites NO breakdown by Class of Service is available for ANY DSL Sites (Premium or Plus)

BT MPLS Next Generation Reports – Package Options Detail CPE Health Package (Bundled Service Only) Ordered for all “Bundled” sites in contract Report will provide: CPU Utilisation %, Buffer Utilisation % CPE Reachability Report Granularity will be dependent on overall granularity subscribed to.

BT MPLS Next Generation Reports

BT MPLS Next Generation Reports – Package Options Detail Site to Site Package (Bundled Service Only) Ordered in packs of “ 10” Site to Site paths. (First Pack of 10 part of Standard Pack). Report will provide: Round Trip Delay Packet Delivery Jitter (Class 1) Report Granularity will be dependent on overall granularity subscribed to.

BT MPLS Next Generation Reports

Thank you Offices worldwide Telecommunications services described are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc's respective standard conditions of contract. Nothing in this publication forms any part of any contract. © British Telecommunications plc 2004