BSNL Bathinda Welcomes you to attend Trouble shooting

BSNL Bathinda Welcome’s you to attend Trouble shooting in Broadband section Bathinda

Trouble shooting in Broadband (Dataone) Physical Installation Procedure: - Following equipment is given your CPE box i. Splitter ii. Power Adaptor iii. ADSL modem iv. One Ethernet cable (RJ-45 connector) and Two normal phone cord(RJ-11 connector)

Physical Installation Procedure • • • Connect Phone line to ADSL Splitter in the line side Connect your phone to splitter at phoneinterface with the phone cord supplied along with CPE box. Connect ADSL modem to splitter at Data/modem interface with RJ-11 cord supplied. Connect PC with CPE-ADSL modem with Ethernet cable Power-up modem through Power adaptor connectivity to power point.

Connecting More than one Phones/Fax parallel to Dataone Connection. (1) Phone Socket (2) Phone (3) Phone (4) RJ-11 Tel Cable (5) Splitter (6) RJ-11 Tel Cable (7) RJ-11 Tel Cable (8) Phone Jack (9) ADSL Modem

The Broadband Modem and the ADSL Splitter shall be connected as per the figure given below Note: Make sure that all telephone sets should be connected through this ADSL SPLITTER. This is important for proper working of the Broadband connection.

When physical connections are done and modem is power ON then front panel of BSNL ADSL modem will look like this: LED's on the Front Panel of BSNL Broadband ADSL 2+ Modem

Check the Status of LED’s on Modem after powering ON Power LED should be ON DSL or ADSL LED should be ON and stable. If not glowing or blinking, I. check for proper connection as shown in diagram or II. Book complains at toll free number 1500 from BSNL basic land line connection. • Check PC or LAN or USB LED glowing if not: I. Check for proper connection from Modem to your computer. II. Arrange at your own level to check that LAN driver or USB driver is properly loaded and not corrupted. • •

Mode of Broadband connection Establishment Internet may be accessed either through PPPo. E Dialer from Your PC or using PPPo. E mode directly through modem 1. PPPo. E Dialer on PC: - 2. Directly by configuring modem in PPPOE mode (Always ON) • Take assistance for on line configuration of modem in either mode through toll free number “ 12678” or “ 1500” from BSNL land line telephone. •

How to Create PPPo. E Broadband Dialer in Windows XP As a first step, from your windows XP task bar, Click Start > Control panel

In your control panel, select Network and internet connections

Then Click network connections ICON with Globe image

From Left Navigation under network tasks, Click Create New Connection

Now you are successfully entered into new connection wizard as we shown below. Simply click Next Button to proceed further.

Select first Radio selection called Connect to Internet then Click Next

Select second radio button named Connect using a broadband connection that requires a user name and password then Click Next

Now Enter Connection name Like Dataone or as your preferred. Then Click Next

In next step, Enter your BSNL Broadband User name once and password twice. Then Click Next

The click on add shortcut to your desktop then click Finish

Now PPPo. E broadband dialer created successfully under your network connections window. Right click on Data. One icon and click create shortcut option and click OK.

Now you are DONE. On the Desktop see the broadband connection icon. Double click on this icon. Fill in your broadband username and password as assigned to you by BSNL Office. Click Connect Button to connect internet using PPPo. E Broadband dialer.

In case of PPPOE dialer on your PC you may notice any one of the following error massage

Error-678 This is most common problems. It is due to poor connectivity. Problem can be anywhere between B. RAS - Tier 2 - DSLAM - Modem - PC of the customer.

Error-678 Remedy Switch off / Switch on Modem (Power Switch at the back of modem) and wait for 2 minutes. Then retry. If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in switched ON condition]

Error-678 If problem is still not solved then a) Check DSL or ADSL or WAN link LED at Modem. If it is blinking, then it is line problem. b) Check Modem to splitter connectivity. I) Jack in & Jack out the cable of / to the modem and to the splitter II) Jack in & Jack out the telephone connection of the splitter. If lamp is still blinking - then it is due to poor line condition / fault. The case has to be referred to Area Broadband Team for attending the fault at telephone number 198 or 12678 or 1500.

Error-691 User id and Password problem Remedy The case is to be referred to Call Centre at 12678 or 1500. Central Broadband office will reset the password and will be intimated to you within 8 to 24 hrs.

Error-769 LAN not enabled Remedy The LAN Card has to be enabled. Take the assistance of call centre if required.

Error- 797 Modem or LAN driver problem Remedy Reset the Modem (in on condition) by pressing button available in the backside hole of the modem and wait for 2 minutes and then log on. If the problem is not solved then call your vendor to check computer LAN Card driver.

Error-718 Peak Hour - This problem occurs if loading is high on the system and number of customers exceeds the call handling capacity of SERVER. ii) Slack Hour -This problem occurs if PPPo. E is corrupted. i) Remedy i) Peak Hour - Please try after some time. ii) Slack Hour - Please load PPPo. E again.

Error - 630 -633 Computer LAN Card problem Remedy LAN Card has to be changed.

OSP Internet is working, Data One is not working Cable Internet is working. Tata / Reliance are working but Data One is not working. Data One is working through LAN Card. Problem can be seen by observing PC lamp (in black modem) LAN lamp (in white modem) which might not be glowing or may be blinking. Remedy LAN Card has to be changed.

Site not opening from Data One From VSNL sites are opening, Dial-Up sites are opening but from Data One site are not opening. Probable reasons I) Internet explorer is not supporting the Pope (may be pirated OS). ii) Virus corrupting Internet explorer. Remedy The customer is requested to set it right.

Procedure to change password and view usage details For Data one Users 1. Connect to the Internet through your Broadband User Id and Password 2. Open Explorer, go to the address bar and type http: //www. dataone. in and click on "check your account usage" Or go to http: //10. 240. 43. 216. 3. Enter your User Id and Password and click on "login". 4. Click on "change password" to change password. 5. Click on service record to view your account usages details of current month and previous 12 months.

Procedure to change password and view usage details For Multiplay users 1. Connect to the Internet through your Broadband User Id and Password. 2. Open Explorer, go to the address bar and type http: //www. selfcare. ndc. bsnl. co. in 3. Once you register, You can change your password and usage details here for last 12 months including current month.

DO's and DON'Ts FOR BROADBAND CUSTOMERS • Hope that you are enjoying the Data One broadband service of BSNL. We are now at your service every day and night. In a bid to provide a better broadband experience some more tips for you here under: • Your user Id and password provided by BSNL for your broadband connection is an important document and keep it secret

DO's 1. Change your password regularly. 2. Pl. remembers / writes down your password after every change password. of 3. Check your usages detail regularly. You can see usages of current month and last 12 months in system. 4. Please contact concern DE/Internal of your Telephone Exchange for any discrepancy found in your usages details immediately without waiting for your bill. For any billing complains, send your complain letter or contact your DE/Internal along with Xerox copy of disputed bill without delay. 5. Your computer must be loaded and enabled with Java (J 2 RE) and also be loaded with licensed version of operating system for opening the usage details as well as change password page.

DO's 6. You can download free version of Java (J 2 RE) from ww. java. com or any other available location. 7. Please note that the Surfing, Listening Live Music, Chatting, Online Gaming, Internet Telephony, E-mail, Anti-virus and any other software updates through Internet etc. are part of download/upload. 8. Please keep disable automatic updates of your computer software (e. g. Windows update, Anti-virus update, different Driver update) to avoid unanticipated high usage. 9. Please update your computer software manually. 10. Please clean your computer virus regularly. 11. Please log off from broadband connection and switch off modem when not in use.

DON'Ts 1. Please do not disclose your Data One User Id and Password to anybody. 2. Please do not disclose your User Id and Password to computer vendors coming to your office/home for repair.