BSM BMC BSM Forrester Research The BSM Bet

BSM的领导者 “BMC 是今天BSM的领导者. ” Forrester Research, “The BSM Bet Is Paying Off For BMC Software: SWOT Analysis: BMC Software, Q 4 2007, ” T. Mendel, December 2007 “BMC 原创了BSM业务服务管理这一理念。作为企业和系统管理领域的老牌公司，BMC勇于承担了开创一个新的领域并投入制造支撑这一理念的系列产品的风险。结果如何呢？BMC成功打造了一个坚实可行的BSM整体解决方案，并提供了达成BSM的逐步计划。” Forrester Research, “BMC Software Aligns IT With The Business To Lead In Business Service Management: The Forrester Wave™ Vendor Summary, ” P. O’Neill and E. Hubbert, March 2007 BMC Strength: “Twenty-month head start on other vendors (giving it an architectural maturity lead — BMC Atrium CMDB 2. 0 added significant maturity in modeling and the Definitive Software Library)” Gartner Research, “IT Service View: CMDB Vendor Landscape, ” R. Colville and P. Adams, June 2007 “通过提升BSM业务服务管理在业界的认知度、重要性和前瞻性， BMC 正在引领这一愿景的实现。” (IDC, Fred Broussard, Research Manager, PC and Device Management Software) © Copyright 3/8/2021 BMC Software, Inc 13

IT服务管理平台 – BMC Service Support © Copyright 3/8/2021 BMC Software, Inc 18

服务请求管理：服务请求处理方式的演变 © Copyright 3/8/2021 BMC Software, Inc 20

事件管理－流程概览 © Copyright 3/8/2021 BMC Software, Inc 22

关键技术点：简单、高效的用户界面 © Copyright 3/8/2021 BMC Software, Inc 24

关键技术点：流程手册与具的紧密结合 © Copyright 3/8/2021 BMC Software, Inc 25

关键技术点：事件概况图形展示 © Copyright 3/8/2021 BMC Software, Inc 26

问题管理－流程概览 © Copyright 3/8/2021 BMC Software, Inc 28

关键技术点：已知错误跟踪 © Copyright 3/8/2021 BMC Software, Inc 30

变更管理－流程概览 © Copyright 3/8/2021 BMC Software, Inc 31

关键技术点－变更影响分析 © Copyright 3/8/2021 BMC Software, Inc 35

关键技术点－图形化变更日历 © Copyright 3/8/2021 BMC Software, Inc 38

BMC Atrium CMDB解决方案 “Single Source of Truth” © Copyright 3/8/2021 BMC Software, Inc 39

基于ITIL v 3�准的CMS CA HP IBM © Copyright 3/8/2021 BMC Software, Inc 40

业务建模业务模型实例 © Copyright 3/8/2021 BMC Software, Inc 43

业务影响分析 © Copyright 3/8/2021 BMC Software, Inc 46

变更流程集成 © Copyright 3/8/2021 BMC Software, Inc 47

变更审计 © Copyright 3/8/2021 BMC Software, Inc 48

事件关联 © Copyright 3/8/2021 BMC Software, Inc 49

事件丰富 Original data After enrichment Message File system /db 2 data/fnd 01 Capacity is 93%, Threshold is 90%, IP address 111. 235. 96. 141' Environment Product Application name GVS App Server Critical Device Configuration 1 X 8 Core, 1. 4 G Hz, Ultra. Sparc T 2 Alarm #1 of global parameter '‘FSCapacity'' triggered on '‘FILESYSTEM. /db 2 data/fnd 01''. 90 <= 93 <= 100'; Equipment Model SUN T 5220 Contact PIC Tom Phone 33959966 Operating System Solaris Node 111. 235. 96. 141' Hostname oncnjqsvpdph 01 lz 01 Applicaton. Class FILESYSTEM Application. Instan ce /db 2 data/fnd 01 Severity Message © Copyright 3/8/2021 BMC Software, Inc 50

底层平台AR System - 系统结构创建、管理、运行应用的客户具客户端层 Windows 客户端 mid-tier和plug-in服务将ARS连接到无线客户和浏览器客户 ARS包括创建新应用的软件和应用 Windows NT / 2000 / 2003 • Sun Solaris • IBM-AIX • HP-UX • Linux DB服务器保存并维护应用创建的数据 Example : • Microsoft SQL Server • Oracle • DB 2 AR System • Sybase 数据库 • Informix • Flat File, LDAP, XML… © Copyright 3/8/2021 BMC Software, Inc Palm OS 客户端无线客户端浏览器客户端 Mid tier and Add-In Services AR System服务器非 AR System 数据库网络中间层服务器层其它数据源数据层 51