BSBEBU 401 A Review and Maintain a Website

BSBEBU 401 A Review and Maintain a Website Carry out non technical site maintenance Teacher: Alison Roberts Northern Sydney Institute of TAFE

A well designed website… Allows users to provide feedback. About: Website design, usability, functionality Information request about products and services Via: Online Email forms

Website data From users – feedback from website Web server statistics How can these help website design?

DANGER: Assumptions made about the cause Usage statistics indicated that an online pdf document is very rarely downloaded User feedback indicated that they were unable to read the same document. What could the problem be?

DANGER: Assumptions made about the cause User: Your website is slow to use, there must be something wrong with it…

Before taking action… Firstly identify where the fault lies: Client Website Server Network Is the problem caused by website design or the users system?

User problem causes: Different web browsers Different versions of web browsers Web browser settings Web browser add-ons User computer configuration User networks including internet connection

Web browser standards There are web browser standards but not all web browsers conform. Test your browser at: http: //www. webstandards. org/action/acid 3/.

User problem vs Website Complete Handout

Prevention… There are several steps you can take to help minimise the amount of reported faults: Technical requirements page Follow vendor guidelines Ask for user system details when collecting feedback Test, test the website

Activity 1 Find an example of a technical requirements page for your favourite website. Have you noticed this before? Is it easy to find and understand? What would you add to the contact us page you designed in order to gain more information from users when it comes to web site feedback?

Making updates to your site Text editors eg. Notepad Content Management Systems (CMS) WYSIWIG Editors