British Sign Language Provision in the NHS Improvement

British Sign Language Provision in the NHS: Improvement Action Plan Arma Sayed-Rafiq and Lorna Renwick NHS Health Scotland

Format of the workshop • Introducing the BSL Improvement Action Plan • Actions in the plan • Your help with one of the actions

British Sign Language Provision in the NHS: Improvement Action Plan The BSL Improvement Action Plan aims to create more equitable access to health services for BSL service users in Scotland. The action plan will: • strengthen leadership and governance across NHS Scotland • strengthen the infrastructure to reduce variation in service provision • increase staff engagement to provide a person-centred, safe service and a better experience for BSL service users.

Actions in the Health Improvement Plan Shared Learning National Policy and Guidance Additional Service Needs Sustaining the BSL workforce Access to Health Information Health Scotland’s Accessible Information Policy Bowel Screening Pilot Supporting Access Card Learning Module

Access to Health Information 1) Have you tried to look for health information in BSL? O What was the health topic? O Was it easy to find this information in BSL? 2) What health information would you, or people you support, like to see readily available in BSL on NHS 24? E. g. what is the most beneficial health information that you think should be readily available. 3) Is there another platform where health information is best shared in BSL?

Thank you! Lorna Renwick Organisational Lead – NHS and Inequalities Lornarenwick@nhs. net Arma Sayed-Rafiq Senior Health Improvement Officer – NHS and Inequalities Arma. sayed-Rafiq@nhs. net