BRIDGING THE GAP BETWEEN IT AND THE BUSINESS
BRIDGING THE GAP BETWEEN IT AND THE BUSINESS Sally Anlin, IT Team Transformations
ABOUT YOUR PRESENTER Sally is owner of IT Team Transformations and co. Founder of ethi. Effects. Her expertise includes: § Strategic planning, roadmap development, and facilitating adoption of change initiatives § Building and developing high performing teams § Training, coaching, and mentoring executives, managers, and professionals § Assessing maturity level; designing and creating best practice Centers of Excellence § Teaching, coaching skills development on Project Management and Business Analysis Best Practices COPYRIGHT 2015 ANLIN CONSULTING, LLC
IT Organizations are complex and Evolving IT varied. Unique and Varied One thing that is essential for all IT organizations is to be a value-added business partner. COPYRIGHT 2015 ANLIN CONSULTING, LLC
To Build A Bridge FIRST KNOW WHO YOU ARE AND WHERE YOU ARE GOING COPYRIGHT 2015 ANLIN CONSULTING, LLC
Four Components of IT Organization Future State Vision Delivery Methodology The Business Structure Departmental Persona Additional factors: size, history, geography, … COPYRIGHT 2015 ANLIN CONSULTING, LLC 5
Future State Vision Delivery Methodology The Business Future State Structure COPYRIGHT 2015 ANLIN CONSULTING, LLC Departmental Persona 6
Strategy Forward Thinking Tactical Technical Expertise Business Understandin g Process Optimization COPYRIGHT 2015 ANLIN CONSULTING, LLC Operational Support Business Partnership OPERATIONS + STRATEGY = VALUE ADDED BUSINESS PARTNER
Future State Vision Delivery Methodology The Business Future State Structure Departmental Persona Each Quadrant Brings Value When Worked Together COPYRIGHT 2015 ANLIN CONSULTING, LLC 8
Future State Vision Methodology The Business Departmental Persona Structure KANBAN CMMI LEAN Waterfall Kaisen XP Delivery Methodology PMI Ad Hoc Agile RUP Six Sigma ITL Scrum ISO PHASE/GAT E COPYRIGHT 2015 ANLIN CONSULTING, LLC 9
METHODOLOGY Bridges Divides § Picked to meet IT’s desires/needs/wants § UX review components of methodology from Business perspective § Reliance on business’ understanding of methodology § Listen for and capitalize on learning moments COPYRIGHT 2015 ANLIN CONSULTING, LLC
Future State Vision Delivery Methodology The Business Structure Departmental Persona • Functional • Matrix • Process • Strong • Product • Balanced • Market • Weak • Projectized • Outsourced COPYRIGHT 2015 ANLIN CONSULTING, LLC 11
Future State Vision Departmental Persona Delivery Methodology The Business Structure Departmental Persona § The Consultant § The Controller § The Consolidator § The Caretaker § The Creator COPYRIGHT 2015 ANLIN CONSULTING, LLC 12
THE CONSULTANT COPYRIGHT 2015 ANLIN CONSULTING, LLC
THE CONTROLLER COPYRIGHT 2015 ANLIN CONSULTING, LLC
THE CONSOLIDATOR COPYRIGHT 2015 ANLIN CONSULTING, LLC
THE CARETAKER COPYRIGHT 2015 ANLIN CONSULTING, LLC
THE CREATOR COPYRIGHT 2015 ANLIN CONSULTING, LLC
Building the Bridge • ANALYZE & • DECISION PLAN MAKING L I S T E N I N G COPYRIGHT 2015 ANLIN CONSULTING, LLC • MANAGING CHANGE
ANALYZING IT’s Core Strength Use IT for Good COPYRIGHT 2015 ANLIN CONSULTING, LLC
Analyzing Peaks and Valleys COPYRIGHT 2015 ANLIN CONSULTING, LLC
PLANNING § Must be stated goal with tangible outcomes § Beyond a traditional Project Plan § Systems and actions over goals and plans COPYRIGHT 2015 ANLIN CONSULTING, LLC
BEYOND A TRADITIONALP ROJECT PLAN § Setting and communicating the intention § Goals and Outcomes § Creating a System § Actions § Leadership § Individuals § Building partners COPYRIGHT 2015 ANLIN CONSULTING, LLC
Word Mapping: Build Rapport and Understand What is Important COPYRIGHT 2015 ANLIN CONSULTING, LLC
DECISION MAKING § Decision Fatigue § Choice Paralysis COPYRIGHT 2015 ANLIN CONSULTING, LLC
LISTENING Find Out What’s Important: § Capacity to Speak, Hear, and Read § Learn Active Listening Techniques § Click Down § Playing a Movie § Word Mapping COPYRIGHT 2015 ANLIN CONSULTING, LLC
Identify by ‘clicking down’ into areas of interest and importance: Click Down Active listening naturally through conversation 1. Start with asking a general who, what, or where question 2. Listen for and notice ‘blue, underlined’ words 3. Ask an open ended question about the key word(s) 4. Repeat until you reach a core ‘real’ issue, desire, or value
Click Down What is it about … that …? When you mentioned X, where …? How do you… ? o t ys a w ue e m ntin o S co Avoid Why
TO PRACTICE 1. Ask to describe a situation in which IT and The Business worked well together (or didn’t). 2. Mentor ask the mentee to describe with open ended questions 3. Mentor listen to determine root cause , r o nt e m ver h c a er E s : b s o d d n n u s o e a , t R e 3 e no t g n me takin COPYRIGHT 2015 ANLIN CONSULTING, LLC
§ Use your mental capacity to focus and hear beyond words. Make a Movie To Focus Listening and Hear What Others Really Say § As the other person is talking create a movie scene within your mind. Create all the details. Set, lighting, dress, characters, etc. COPYRIGHT 2015 ANLIN CONSULTING, LLC
CHANGE Bridges are built one stone at a time COPYRIGHT 2015 ANLIN CONSULTING, LLC
STAY CONNECTED Sally Anlin 414 -322 -5071 Sally@ITTeam. Transformations. com COPYRIGHT 2015 ANLIN CONSULTING, LLC
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