BPIO University Unified Communications Overview INTRODUCTION TO UNIFIED

BPIO University Unified Communications Overview

INTRODUCTION TO UNIFIED COMMUNICATIONS 5

Video Enabling a High Performing Mobile Team 6

Communications in the Workplace Environment: chaotic, cost-conscious, fragmented, and demanding Communication Chaos How can I prioritize and react to the sheer volume of communications and be more productive? Global/Distributed Customers, Partners, and Teams How can I leverage the expertise across my organization to benefit my customers more quickly, easily, and effectively? High Cost of Communications How can I leverage the existing enterprise infrastructure and the Internet to lower communications costs? Simplifying Complex Networks How can I integrate my communications and PC networking infrastructures? 7

Unified Communications Productivity through communications convergence People-centric with single identity Rich, contextual, and standards based Device and network agnostic Secure, robust, and efficient to manage and operate 8

Telecommunications Turning 90 Degrees Use software to unite people and information Enterprise Telephony Vertically integrated communication silos Inefficient communications Communications overload Parallel infrastructures Conferencing Common Management Voice Mail Enterprise Telephony Web Conference Unified Experience Instant Messaging Video Conference Overall Costs Down E-Mail & Unified Messaging Audio Conference Separate Management E-Mail & Instant Messaging Platform Horizontally integrated common platform Standards-based distributed architecture Accessibility in the entire network One common database 9

Unified Identity across Devices and Networks Simplify and enhance communication Tel: (207) 555 -1000 Alex Hankin | Contoso, Ltd. Direct: (207) 555 -1112 Senior Director Fax: (207) 555 -9999 New York, NY Mobile: (775) 551 -2345 Home (208) 555 -5656 Telex: 781 -234 Work E-mail: alexhankin@contoso. com Work IM: alexhankin@contoso. com Home E-mail: Alex@hotmail. com Home IM: Alex@hotmail. com Skype: Alex. H Alex Hankin work mobile Senior Director Contoso, Ltd. alexhankin@contoso. com home 10

Identity and Presence At The Core Enables and optimizes communications Conferencing Vo. IP Application Integration Across Networks Instant Messaging Workspaces E-mail & Calendar Across Devices 11

What is Unified Communications? Bringing together e-mail and voice networks Mobile Messaging E-Mail Instant Messaging Conferencing Voice-mail (UM) Voice 12

Microsoft Unified Communications Increased productivity through communications convergence Across Devices E-Mail/ Calendaring Identity & Presence Team Workspaces Across Networks Application Integration Instant Messaging Vo. IP Conferencing Alex Hankin Senior Director Contoso, Ltd. alexhankin@contoso. com Streamline communications for end users Increase operational efficiency Provide built-in protection Build a futureready foundation on software 13

Streamline Communications Simplifying communications for people and organizations Click to Communicate within Applications • • Presence-enabled, right method, right time communications Seamless transitions between e-mail, IM, voice, and video conversations Single inbox for e-mail/voice mail/fax with unified messaging Extend LOB applications with integrated presence “Anywhere Access” from Mobile Devices • • Familiar Outlook experience on mobile devices (Exchange Active. Sync, OWA, OVA) “VPN-less” access to e-mail, IM, and Share. Point Conferencing to Enhance Collaboration • • Audio/video/Web conferencing from within Office Bring together geographically dispersed teams "Employees on the phone can now help several people at one time by using Live Communications Server, so it is great for expediting service to their peers in the call centers. " Source: Thad Apanasewicz | Enterprise Voice Applications Project Manager | California State Automobile Association 14

Increase Operational Efficiency Cutting costs and simplifying administration for IT Reduce Infrastructure Costs § § § Build on top of existing infrastructure Eliminate parallel investments in PC and telephony technologies Consolidate and replace 3 rd-party solutions for security, compliance, and UM Use 64 -bit technology for storage savings and simplify deployment with flexible server roles Complement on-premise software with hosted services Improve Administrator Productivity § § Single identity for easier administration Modular set up for easier and more flexible deployment Centralized management and control Powerful scripting interfaces "We have far greater independence, which is essential for a growing organization like ours. Because we are managing the solution ourselves internally, it is much cheaper and demands far less of our resources on a daily basis. ” 15 Source: Lourens van Dyk | Infrastructure Architect | Sasfin Bank, Ltd.

Provide Built-in Protection Security, compliance, and high availability Protect Against Viruses, Spam, and Other Malware • • • Built-in anti-spam, anti-virus, and anti-phishing tools Automatic signature updates to ensure latest protections Hosted services for “in the cloud” security Address Compliance, Governance, and Legal Discovery • • Managed folders, permissions and transport rules Multi-mailbox search for efficient discovery Hosted archiving for “in the cloud” search and storage Encrypted communications for security and privacy in transit (SRTP, TLS, SIP) Provide Enterprise-Class High Availability • • High availability server architecture (local and cluster continuous replication) Backup and recovery features and services for business continuity “Our users are excited at the capabilities to efficiently classify e-mail. . . as administrators we think the ability to set and manage message retention policies centrally is fantastic. ” Source: Windrush Frozen Foods 16

Build a Future-Ready Foundation Flexible software platform for evolving business needs Extend Existing Desktop Applications and IT Infrastructure § Built on Active Directory to “light up” Office and Share. Point with presence § Add unified messaging to deliver a single inbox for e-mail, voice mail and fax § Communications-enable line-of-business applications (CRM, ERP, etc. ) Enhance PBX Investments with Software-Powered Vo. IP AD § Integrate with existing TDM and IP-PBX telephony systems § Deliver high-quality Vo. IP through a software infrastructure Extensible Vo. IP Platform § Software-based foundation § Diverse array of device partners PBX/IP-PBX OCS/ Exchange Office System “By integrating traditional telephone, fax, and voice mail systems, Exchange Server 2007 guarantees effective communications anytime, from any location. ” 17 Source: Wang Wen Da | Regional Senior Manager | IT Department | Delta Electronics

Microsoft Unified Communications Building a foundation Voice (Unified Messaging, Enhanced Vo. IP) Conferencing Presence and IM E-mail and Calendar Identity 18

Unified Communications from Microsoft Simply working together Unified Communications Sub-Capabilities Messaging IM/Presence Conference Voice 19

E-mail and Unified Messaging “Anywhere Access” Messaging Convenient, integrated access to your vital business communications Reduces costs, increases operational efficiency by consolidating infrastructure and simplifying training Unified store, transport, directory Increasing client reach of Exchange to the telephone “Anywhere Access” to your messages, calendar, contacts “Having anywhere access to e-mail and voice mail is going to be a huge benefit. . . People can access information and interact with it using a variety of devices, at work, at home, and on the road; and all of this translates directly into productivity. ” 20 Source: Steven Presley | Senior IT Engineer | QUALCOMM

E-mail and Unified Messaging Integration increases productivity Messaging Reduced spam, viruses, and malware Increased availability through data protection, recovery, and management Improved legal and regulatory compliance with selective archiving and automated retention in messaging records management Integrated with IM, presence, voice, and conferencing capabilities Anywhere Access 21

Instant Messaging Connect people and information in real-time IM/Presence Work dynamically with others and share information from any location Share information with team members in real-time Maximize value and accessibility of all information Work together to share and store information easily Automatically synchronize with team members Keep up-to-date with notification of project changes Increase security of shared information 22

Instant Messaging Remote Presence IM/Presence Real-time communication onthe-go Reduced telephony costs for mobile workforce Effectively combines multiple modes of presence-based communications for remote workers 23

Conference Voice, video, and content Conference Virtual meetings with integrated audio and video Ad-hoc or scheduled conferencing Real-time sharing of documents, applications, and media Revolutionary experience Virtual Breakout Rooms to drill-down with smaller groups Handouts in native file formats distributed before and during meetings 24

Hosted Web Conferencing Business Productivity Online Services Conference Work together with colleagues, customers, and partners without having to be in the same place via application sharing Collaborate with groups of two or even thousands without leaving your desk Draw, add text, and highlight information using the annotation tools Accelerate productivity throughout your organization 25

Enterprise Voice Connectivity with partners and public Voice An easy-to-use, peoplecentric interface Integration with distribution lists Enhanced presence awareness and control Enhanced telephony capabilities Seamless access to communications tools 26

Enterprise Voice Integration and Real Time Communication Voice Advanced call routing Deploy Vo. IP capabilities Deployment of enterprise-wide presence Instant messaging Enterprise telephony integration Host on-premise audio, video, and Web conferences Conferencing integration Multinodal conferencing On-premise Web-conferencing Integration with new Unified Messaging capabilities In Exchange Server 2007 27

Office Client Value for Unified Communications Discoverable and non-intrusive Presence everywhere allows best choice of communications Escalate from IM to Video to LM Integrate across groups: Tasks Calendar calendar sharing 28

Video Dassault – Unified Communications in Action 29

Call to Action Get Ready • Check out the UC Learning Path Tool • Use the Business Value Tool Engage • Visit the Partner Sales and Marketing Center Specialize • Join the new Unified Communications Competency • Develop a Voice Specialization 30

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