Bomgar Remote Support Sun Well Technic Co 2015
Bomgar Remote Support 最安全的遠端資訊服務系統平台 Sun Well Technic. Co. © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 1
AGENDA • • • 產品介紹 Deployment 方式 優勢和比較 應用與功能展示 Q&A © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 2
產品介紹 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 3
BOMGAR應用 IT 服務平台 客戶支援 權限存取 Access, control, & troubleshoot remote desktops, servers, and mobile devices, no matter the operating system or network location. Chat, co-browse, and provide remote assistance for your customers. Even support i. Pad, i. Phone or Android apps. Manage, empower, and audit internal and third-party privileged users to securely access your corporate network and devices. © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 4
行動和多平台支援 • All-In-One的安全連線方案,可遠 端控制Windows、Mac、Linux作 業系統、Windows Mobile、 Blackberry、i. Pad、i. Phone和 Android應用程式 • 可連線各種裝置:桌機、筆電、伺 服器、手機、平板、kiosks和POS 系統 • 可連線Local Area Network (LAN) 以內或以外的系統 • 可透過SSH/Telnet查看路由器、 Switch等網路設備。 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 5
行動裝置支援 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 6
User和支援技術人員互動 End-user電腦畫面 支援技術人員電腦畫面 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 9
集思廣益協同合作 • End-users和other technicians可跨平台 協同合作解決問題 External Vendor End-user • 安全地邀請獨立平台的外部供應商支援 • Secure connection • Fully auditable • 連線Session 都會記錄到後台的系統 Tier 2 • 改善communication 和線上 作教育訓 練 Tier 1 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 10
透過SDK的整合→ 完美的線上資訊服務系統 • Bomgar可內建在您的資訊服務和客服管理系統,客 製化介面。 • 可與BMC、HP、Hornbill、Service. Now、Dell KACE、 Sales. Force完美整合 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 11
滿意度問卷調查 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 12
主動保存稽核資料-技術支援 作階段稽核報告 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 13
Deployment方式 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 14
環境部署 DEPLOYMENT OPTIONS CHOICE 虛擬機 實體機 (台灣待明年進口) 雲端方案 (VMware代管設備) © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 15
環境部署: ON-PREMISES IN THE DMZ © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 16
環境部署: ON-PREMISES ON LAN/WAN © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 17
環境部署: SECURE CLOUD © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 18
優勢和比較 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 19
優勢和比較(一) © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 20
優勢和比較(二) © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 21
優勢和比較(三) © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 22
全球65個國家超過10, 000以上的指標性客戶,大型企業市場市佔率第一 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 23
應用 與 功能展示 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 24
INTERNAL NETWORK Support Tearm A 外部 End Users Support Tearm B 智慧手機、平板、黑莓手機 PC、NB REMOTE NETWORK 內部 End Users 無人值守 Server 無人值守 Network Device 第三方 Support Technician © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 無人值守 Network Device 無人值守 Server 25
情境(三) 導入了BOMGAR之後,利用Jumpoint功能來管理Linux或網路設備。 1. 登入Login畫面, 進行Jumpoint安裝。 2. 登入BOMGAR支援技術員主控台 透過Jumpoint | Shell Jump 進行連線。 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 28
情境(四) 導入了BOMGAR之後,利用BOMGAR Button功能來服務VIP的用戶 1. 登入BOMGAR支援技術員主控台, 進行BOMGAR Button安裝。 2. 用戶點擊BOMGAR Button 直接與專屬的服務 程師連線。 © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 29
Q&A © 2015 BOMGAR CORPORATION ALL RIGHTS RESERVED WORLDWIDE 31
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