Body Language The Good the Bad and the

Body Language: The Good, the Bad and the Terrible Administrative Professionals Conference September 21, 2016 Produced by:

“The most important thing in communication is hearing what isn’t said. ” ~ Peter Drucker

Produced by:

First Impressions Matter • You’ve 5 seconds to make a first impression • You must practice a new skill for 21 days for it to become a pattern • It takes 100 days for it to become automatic

Our Body Language Speaks VOLUMES

Appearance Sounds Body Contact Posture Head Movements Nonverbal Communication Eye Movements Facial Expressions Arm Movements Space Hand Gestures

Our Body Speaks Louder than Words • • Posture Personal space Confident body language Nervous body language The handshake Mirroring and matching The “Power Pose”

Posture

Personal Space Public Space Conversation Zone (Three feet) Personal Space (12 -18 inches)

“Of all the things you wear, your expression is the most important. ” ~ Anne Parillaud

Powerful Body Language

Use Your Body to Engage

Use Your Body to Connect

Your Body Language Doesn’t Lie

The Handshake

The Handshake and Respect

“Good manners will open doors that the best education cannot. ” ~ Clarence Thomas

The Bone Crusher

The Lobster Claw

The Dead Fish

Queen Finger Tips

The Glove

The Sweaty Palm

Elements of a Good Handshake • Keep fingers together with the thumb up and open • Slide your hand into the other person's so that each person's web of skin between thumb and forefingers touches the other's hand • Squeeze firmly but not too hard

Elements of a Good Handshake • “Pump" once or twice from the elbow, about 3 seconds • Release even if the introduction continues • Maintain eye contact

Mirroring and Matching • Mirroring is the simultaneous ‘copying’ of the behavior of another person • Matching is similar to mirroring but has a built-in ‘time lag’

High Power Poses vs. Low Power Poses

Body Language Start 1 2 3 Stop Continue

What Are 3 Things You Plan to Do Differently to Achieve Results? # 1 2 3 Actions

Next Steps: 30 / 60 Days Actions Responsibility Timing

You never get a second chance to make a first impression.

Thank You! Nancy Schnoebelen Imbs nancy@stlpolished. com (314) 799 -7851 stlpolished. com Produced by: