BMC Remedy User Tech Day Juillet 2012 Depuis

BMC Remedy User Tech Day Juillet 2012

Depuis le 07 Juillet 2011… 07 Juillet 2011 - BMC Software Acquires Aeroprise 05 Octobre 2011 – BMC Software Acquires Stream. Step (Release Mgmt) 30 Janvier 2012 - BMC Software Acquires Numara Software 25 Avril 2012 – BMC Acquires Abydos 25 Juin 2012 - BMC Software and Capgemini Help European Customers Reap Benefits of Cloud Computing © Copyright 10/7/2020 BMC Software, Inc 2

ITSM everywhere for everyone

BMC Software acquires Numara Software Acquisition creates the industry’s most comprehensive set of Saa. S and onpremise IT management solutions for the Global 100 to the smallest businesses “In IT management, one size does not fit all, ” said Paul Avenant, president of Enterprise Service Management (ESM), BMC. “Now BMC can effectively serve the entire spectrum of organizations hungry for IT management with products that truly meet the specific needs of their businesses. Numara’s solutions, customer base and sales and channel partners will round out BMC’s market leadership in Business Service Management and focus on customer care and support. ” - This acquisition will create a broad portfolio of IT management solutions and services with unparalleled flexibility and choice for mid-sized organizations that typically have 500 to 5, 000 employees… - “The combined strengths of BMC and Numara will dramatically reshape the IT management market, ” said Dave Hansen, president and CEO, Numara Software. “Mid-sized and small business organizations will benefit from new choices and more importantly, will have more capabilities to manage IT in support of the changing needs of their business. ” © Copyright 10/7/2020 BMC Software, Inc 4

Besoins et Maturité Help Desk Outil comme commodité Importance du coût © Copyright 10/7/2020 BMC Software, Inc IT Business Processus standards Efficacité du delivery IT Transformation Business Value 5

Capacités Requises Help Desk Coût peu élevé pour démarrer Facilité d’utilisation ROI rapide © Copyright 10/7/2020 BMC Software, Inc IT Business Processus ITIL en standard CMDB Flexibilité du déploiement Orienté Service Gestion des coûts des services Service dans le cloud 6

Solution BMC Software Help Desk IT Business Remedy. Force Remedy On. Demand Numara Footprint Remedy ITSM © Copyright 10/7/2020 BMC Software, Inc 7

BMC Software and Capgemini Help European Customers Reap Benefits of Cloud Computing HOUSTON and PARIS, June 25, 2012 – To capitalize on the European demand for cloud, long-time allies BMC Software (NASDAQ: BMC) and Capgemini have significantly expanded their relationship to help European customers accelerate cloud adoption while also satisfying EU regulations concerning security, privacy and energy consumption. - - - Locally Hosted Clouds -- Capgemini’s outsourced infrastructure customers in Europe will now have the option to move from their existing IT service desk solution to a new BMC Remedy On. Demand solution, a highly standardized, subscription-based cloud service. This solution, which will help reduce key security and privacy concerns by leveraging locally hosted cloud environments. Rapid Cost Savings -- Capgemini and BMC will be able to quickly cut the overall cost of IT service management for more than 200 Capgemini outsourced infrastructure customers in Europe, as well as enable greater flexibility and innovation via Remedy On. Demand’s differentiated mobile and social capabilities. Shared Services Capabilities -- Through a strong, joint go-to-market strategy, BMC will host Remedy On. Demand at one of Capgemini’s European datacenters, and together, the companies will provide shared services capabilities to Capgemini customers via a joint center of excellence. BMC Global Services also will team with Capgemini to deliver ITSM (IT Service Management) and BSM (Business Service Management) services. © Copyright 10/7/2020 BMC Software, Inc 8

BMC Mobility for ITSM

BMC Mobility for IT Service Management MOBILE Just another client Always-on MID-TIER DESKTOP Service Desk Change Approvals Service Requests Easy to use Asset/Barcode AR Custom Apps On-premise © Copyright 10/7/2020 BMC Software, Inc 10

Adresse les besoin de support mobile d’aujourd’hui. Service Desk Change Service Request Asset Gestion des incidents ‘sur le terrain” pour une meilleure efficacité. Répond aux demandes d’approbation des changements depuis un smartphone Accède au portail des offres de service depuis un smartphone. Contrôle les biens avec des captures de code à barre et RFID. ARS Mobilise n’importe quelle application ITSM ou AR System. On Demand et On Premise © Copyright 10/7/2020 BMC Software, Inc 11

BMC Mobility Across BSM Classic BSM Dashboards BPPM Approval & SRM Next-Gen Mobile Experience Next-Gen Mobile Server Mobility Management BMC Products © Copyright 10/7/2020 BMC Software, Inc Remedy CLM Non-BMC Apps • • • Unified BSM app Cradle to grave mobility mgmt. Near Field Communication Geo-location Augmented reality Voice to text 12

BMC Remedy Process Designer

BMC Acquires Abydos “I am pleased to announce that BMC has acquired Abydos, a UK-based company whose tools make building, implementing and maintaining workflows in the BMC Remedy IT Service Management suite quick and easy. Abydos tools allow Remedy customers to easily create workflows with a user-friendly graphical drag-and-drop interface. Their technology can collapse what used to be weeks of code development for IT departments into a few hours or even minutes of work. The Abydos graphical interface also makes it easy for departments outside of IT to create their own workflows. The company’s flagship product, Abydos Designer, was named “Product of the Year” at the 2010 World Wide Remedy Users Group, and will now be known as BMC Remedy IT Service Management – Process Designer. It will be licensed as an integrated component of the Remedy ITSM suite. ” - Paul Avenant ( President Enterprise Service Management BMC) © Copyright 10/7/2020 BMC Software, Inc 14

BMC Remedy Process Designer Un outil graphique de conception de processus. PD affecte des tâches à des groupes de support en fonction d’un workflow Permet d’obtenir et d’enregistrer des données pour une utilisation future dans le workflow Génère des actions comme de l’approbation ou des notifications. Assure le suivi du cycle de vie : - Gestion de version en interne Règles de passage entre phase (design , test , live , archived , suspend) Migration simple entre serveurs (export – import) © Copyright 10/7/2020 BMC Software, Inc 15

Architecture © Copyright 10/7/2020 BMC Software, Inc 16

Demo Cas utilisateur 1 (SRM) Upgrade Windows 7 L’utilisateur demande un upgrade de son système d’exploitation. Si upgrade depuis Windows XP, il faut vérifier l’installation d’un serveur SQL et procéder à son upgrade avant de mettre à jour l’OS vers Windows 7 © Copyright 10/7/2020 BMC Software, Inc 17

Demo © Copyright 10/7/2020 BMC Software, Inc 18

Demo Cas utilisateur 2 – Incident Management Diagnostic Imprimante et Escalade L’imprimante peut être locale ou ‘en réseau’ On procède, si nécessaire, au diagnostic réseau avant le diagnostic imprimante Si upgrade depuis Windows XP, il faut vérifier l’installation d’un serveur SQL et procéder à son upgrade avant de mettre à jour l’OS vers Windows 7 © Copyright 10/7/2020 BMC Software, Inc 19

Demo © Copyright 10/7/2020 BMC Software, Inc 20

Voila, c’est fini ! © Copyright 10/7/2020 BMC Software, Inc 21

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