BMC Performance Manager Will Brown BMC Software confidential

BMC Performance Manager Will Brown BMC Software confidential.

BSM Architecture Diagram Prioritize Filter Physical Business Automate Normalize Logical impact and Notify Correlate Dependencies importance Escalate > Root Cause

A Route to Value for Business Service Management

What is Driving Change? Operational Efficiency “ 70% of IT budgets are spent on maintenance and operations, only 30% on value-add activities” * › Resource Constraints › Regulatory Implications › Slow Growing IT budgets (2 -4%) › Industry Technological Advances › Reducing Complexity *Ray Paquet, Gartner, March 2005

BMC Approach The Next Step in Management Evolution A single, integrated solution that brings together the robustness of PATROL classic with the ease of use and implementation of PATROL Express. Enterprise Event Integration Value PATROL CLASSIC Service Level Management Advanced Troubleshooting Administration & Configuration PATROL EXPRESS Intelligent Automation Performance Monitoring Up/Down Detection Capabilities

BMC Portal BMC Performance Manager Portal Single interface with PATROL Express ease of use • SIM Portal –select to install, seamless integration with BMC Portal, view business elements • BMC Performance Manager Portal – PE and PATROL data, Configure PE Elements and leverage namespace of Console Server • Other Portals… SIM Portal … Web Browser BMC Performance Manager Components Other Portals BMC Performance Manager Centralized and simplified configuration, reporting and distribution • RSM –configuration, administration, data collection, • Dynamic provisioning of LLP – provisioning happens under the covers, user get to schedule provisioning • Common data repository for reporting and analysis – centrally stores managed information and BMC Performance Manager configuration information Reporting Deployment Flexible data collection Managed Node AGENTLESS Managed Node LIGHTWEIGHT PATROL Agent LOCAL (via Console Server) PRESENCE Managed Systems Collection Managed Systems • Agentless - using standard communication protocols: Perf. Mon, WMI, rstatd, Secure Shell (SSH), SNMP, HTTP/HTTPS, SQL*NET, Ping, DNS • Lightweight Local Presence – minimum presence needed to gather data in specific cases BMC Portal Server Configuration

High-Level Roadmap Q 1 2005 Q 2 2005 Q 3 2005 Q 1 2006 Q 2 2006 One Architecture One View One License Visualization Release Q 4 2005 Users can view PATROL 7, PATROL Express, SIM information in the BMC Portal. (4/05) License Consolidation Single functional license across all BMC Performance Manager products (7/05) SDK Allow users to build native applications (8/05) Data Integration Release Leverages existing investment in PATROL by centralizing data, reporting, and threshold management (12/05) Native Solutions Native BMC Performance Manager Solutions Dynamic deployment based on user needs; no more dependencies on PATROL (12/05 ->) Continued delivery/support of PATROL

BMC Performance Manager Upgrade Plan Three Transitional Phases › Visualization § Customers can view their PATROL 7 and SIM data in the BMC Portal console along side their PATROL Express data › Data Integration § Data collected via PATROL 3/7 is stored in the same common repository; PATROL Express reports and event management are seen as one regardless of where the data is collected › Final Transition § BMC Performance Manager Applications are deployed to fully exploit the features of BMC Performance Manager infrastructure § Remote / agent-less monitoring where possible

Migration – Protecting Current Investment PATROL Central Operator (Win, Web) BMC Portal PATROL for Windows, Unix, Linux BMC Performance Manager for Servers PATROL for Oracle, DB 2, Sybase, SQL Server BMC Performance Manager for Databases PATROL for SAP, Siebel, Oracle Apps, J 2 EE… BMC Performance Manager for SAP, Siebel… Custom KM BMC Performance Manager SDK (Customer, Partner Access) KM and Threshold Configuration AUTOMATIC BMC Performance Manager

BMC Performance Manager Customer Impact - Visualization 04/05 The “Visualization” Release › Associate existing PATROL 7 console with BMC Performance Manager › Use existing PATROL 3/7 tools to configure and deploy PATROL Knowledge Modules and Agents › Existing PATROL 3/7 for threshold management, event integration, and reporting › No need to uninstall or re-configure PATROL Agents or Knowledge Modules › The “visualization” release does not integrate with PATROL 3

BMC Performance Manager Architecture - Visualization Tier 1 - Portal Other Portals PATROL Portal SIM Portal Web Browser PATROL Central Architecture BMC Portal Visual integration Common Repository Tier 2 – RSM(s) Remote Service Monitoring Tier 3 Managed Node Managed node PATROL Agents

BMC Performance Manager Customer Impact - Data Integration 12/05 The “Data integration” Release § Centralized threshold management and reporting for both PATROL KM data and PATROL Express data § No need to uninstall or re-configure PATROL Agents or KM’s § Leverage “migration” wizard to associate PATROL Agents and KMs to BMC Performance Manager (RSM) § Migration of threshold configuration / event integration is optional. § Customer can leverage PATROL Express ad-hoc reporting § Use existing PATROL 3/7 tools to configure PATROL KM’s and Agents

BMC Performance Manager Architecture BMC Reporting Client Web Browser Tier 1 - Portal BMC Portal Near real-time raw data Med. term sum. data Long term sum. data Data integration Remote Service Monitoring Tier 2 – RSM(s) Tier 3 Managed Node Other Portals Reporting Server Reporting Datastore PATROL Portal SIM Portal PATROL Managed node PATROL Agents PSL Sec Agent. RSM P 7 BSM BPM Visual integration

BMC Performance Manager Customer Impact - Final Transition 2006 Final Transition to BMC Performance Manager § PATROL Classic is still supported but not required § Managed nodes leveraging the “Data Integration” release still supported but not required § Knowledge Module and applicable managed node configuration are migrated from PATROL 3/7 to BMC Performance Manager § Migration of event integration from PATROL (PET / Common Connect) to BMC Performance Manager (ii. WS) is required § Migration of PATROL Reporting environment for managed nodes managed by new BMC Performance Manager applications is required

BMC Performance Manager Architecture BMC Reporting Client Web Browser BMC Portal Tier 1 - Portal Data integration Provisioning Tier 2 – RSM(s) Tier 3 Managed Node Other Portals Reporting Server Reporting Datastore PATROL Portal SIM Portal PATROL Provisioning Near real-time raw data Med. term sum. data Long term sum. data Remote Service Monitoring Managed node LLP PATROL Agents PSL Sec Agent. RSM P 7 BSM BPM Visual integration

BMC Performance Manager What Does it Mean to You? BMC Performance Manager is an innovative “End to End Systems Management Solution” that improves business performance and reduces cost by enabling IT to shift focus from maintenance and operations to performing value added tasks INNOVATIVE APPROACH - Industry standard protocols - On-Demand deployment - Central view, configuration, administration, reporting CREATES BUSINESS ADVANTAGE - Lower cost of ownership (reduced administration and maintenance) - Increased value PROTECTS INVESTMENT - Building blocks for BSM: more commonality & better integration - Take advantage of current PATROL and technology investment PROVIDES FLEXIBILITY - Easy to use and implement - Automate Service Delivery Process - Scale quickly to meet dynamic business management needs

What are the Next Steps? › Continue developing well instrumented infrastructure, this is critical for successful BSM implementation § Implement BMC Portal to visually integrate SIM, PATROL and PATROL Express § Consider expanding to PATROL Express in areas of appropriate business importance § Continue PATROL implementation and expansion to maximize the benefits of current investment § Work with BMC representative to expand to management capabilities using BMC Performance Manager architecture