Blueprints for Managers Course Break Through Listening Wisdom

Blueprints for Managers Course

Break Through Listening - Wisdom Ware & Developing Leadership Capital - Dr. Nido Qubein

Negotiation PROCESS

Stress Curve Blueprint # 1, Page 4 Eustress Distress Optimum Performance Productivity High Increased Interest Stress Boredom Anxiety Sleep Panic Stimulus Low Pressure Collapse High

Progress & Good News Report n Negotiating n Stress Management How are you being a “DIFFERENCE MAKER”

The Bus Driver Listen

Breakthrough Listening Blueprints for Managers Course

Listen To This! TOP COMMUNICATION SKILLS TAUGHT USED § Reading § Listening § Writing § Speaking § Reading § Listening § Writing

LISTENING: The Forgotten Skill We spend 75% of our waking hours in verbal communication Listening 45% Talking 30% Reading 16% Writing 9%

Why Is This Subject Important? 25 Fortune 500 company. Survey revealed that managers should be more aware of the way they listen and respond.

They were asked what would be the result if they shared with their boss “a better way of doing their work. ” 1/3 might listen, but would not act. 1/3 would listen and act. 1/3 might be punished or spoken down to for sharing their idea.

Learning Goals 1. Develop ten listening skills for managers 2. Increase communication to reduce mistakes and stress 3. How to motivate others through your listening skills

Listening Skills Inventory page 2 & 3 IR A NN O I T E S n Complete the Listening Questionnaire pg 2 Use pg 3 to determine your Total Listening Score. n N NI TE LIS UE GQ C ES R AI IO T ES G LI N NI NN QU E ST ry Ve T EN EM AT ST 1 Ra y rel 2 3 4 5 6 7 8 9

Listening Skills Inventory (Pg 2 -4) n What is your Listening Skill Level? n n n 18 -27 28 -45 46 -63 64 -81 82 -90 Huh? Minimal Skills Somewhat Skilled Scary … write a book on it… Pg. 4 - What 2 areas can you improve most?

Key Ideas and Application n n Write down the important idea(s) from the presentation and how to apply them to your company or team. Share your idea(s) with your group.

Did you make the conscious choice to listen?

Did you make the conscious choice to listen? Please answer the questions on page 11. POP QUIZ

Where Are We Going? Two Key Exercises 1. What is it about OTHERS (their characteristics) that make it difficult for us to listen ? 2. Lastly, we’ll have a chance to practice some “Active Listening”.

Difficult People To Listen To Page 8, Blueprint #1 n n n Hard to listen? Who are they? Characteristics? Two Minute Rule? Discuss ways to improve with your table members.

10 Breakthrough Listening Skills pg 7 1. Remove Obstacles 2. Consider Location 3. Listen with your Eyes, take notes when appro. 4. Good Time 5. Flapper Valve 6. Give Feedback 7. Listen for Feeling 8. Non-Verbal 9. Guide 10. Give Summary

10 Breakthrough Listening Skills pg 7 1. Remove Obstacles 2. Consider Location 3. Listen with your Eyes, take notes when appro. 4. Good Time 5. Flapper Valve 6. Give Feedback 7. Listen for Feeling 8. Non-Verbal 9. Guide 10. Give Summary RASA

10 Breakthrough Listening Skills pg 7 1. Remove Obstacles 2. Consider Location 3. Listen with your Eyes, take notes when appro. 4. Good Time 5. Flapper Valve 6. Give Feedback 7. Listen for Feeling 8. Non-Verbal 9. Guide 10. Give Summary RASA R A S A Receive Appreciate Summarize Ask

Practice makes perfect!

Ten Listening Skills Page 9, Blueprint #2 Ideas for Topics n n n Share a new idea you have for your company. Describe a recent/upcoming change. Why did you choose your career. Talk about a favorite hobby / sport / activity. Describe a recent vacation. Brag about your children or grandchildren.

10 Breakthrough Listening Skills pg 7 1. Remove Obstacles 2. Consider Location 3. Listen with your Eyes, take notes when appro. 4. Good Time 5. Flapper Valve 6. Give Feedback 7. Listen for Feeling 8. Non-Verbal 9. Guide 10. Give Summary RASA R A S A Receive Appreciate Summarize Ask

…The #1 Reason Why Managers Don’t Listen Is… They Delegated That Responsibility !

Break Through Listening “If I listen, I have the advantage; if I speak, others have it. ” – Arabic Proverb

Personal Blueprint / Action Plan § I Plan to Implement / Best Idea § Expected Result § SMART § § § Specifically Measurement Attainment Relevant Time-Based § Action Steps § Resources Needed