Blue Stars Technical Services Value Add Technical Support

Blue. Star’s Technical Services Value Add & Technical Support Work Group Preconfigure ü üBar code Scanners ü üReceipt Printers ü üLabel Printers ü üMSR’s and MICR readers Build Out Of Stock Items ü üPrinters –– POS and Barcode ü üScanners & & Scanner Kits Configure Point-Of-Sale Systems ü üLoad Software applications ü üStage Turnkey Solutions ü üInstall Additional Hardware ü üGold Disking (Master Images)

Custom Configuration Area

Drive/Media Burn Center

Setting up POS Rollout

Thin Client POS Rollout

Custom Configuration in

Packing POS Workstations

Value Add & Technical Support Work Group AIDC and Mobile Computers üUpgrade Operating Systems and Radio Firmware üInstall and configure customer supplied software üConfigure mobile computers and access points to customer specifications üAssist customers in developing their proprietary software and installing said software üWI-FI – Activation and configuration of cellular radios in mobile computers üCertified to reconfigure I-Safe mobile computers (Bartec) All Value Add work is performed in an ESD safe environment Blue. Star Technical Support ü Pre-Sales and Post Sale Technical Support Tier 1 support for most hardware lines, Tier 2 for Select lines. üMulti-Lingual Support Lines üOn Line Resources (Download Center) üExperienced Technical Support Personnel Repair Services üFactory authorized in warranty repair services for select lines üOut of warranty repair services for most lines. üBlue. Star Canada - service depot center in Montreal üBlue. Star Europe – repair center is located at our Usingen, Germany location

Technical Support Call Center

Value Add & Technical Support Work Group Blue. Star is committed to providing its customers with total POS, AIDC, RFID and mobility solutions. The Blue. Star Technical Services department works with our customers to make sure we truly understand their requirements. There is only one answer to a customer inquiry: “What do you need us to do? ”

Live Support M-F: 9: 00 am - 6: 00 pm EST Voicemail Available 24 -7 Phone: (877) 478 -0013 Email: techsupport@bluestarinc. com