Blue Cross and Blue Shield of Louisiana Group

Blue Cross and Blue Shield of Louisiana Group 6: Andres Granada, Daniel Nan, Pamela Oncale, & Taylor Veillon

Ch 1 r e t p a Beginnings • Founded in 1934 - Great Depression • “Wake Up Call” with Katrina/Rita AHIP’s Readiness Task Force • Preparing for the future • Quicker Mobilization • Defining “Disaster” • Planning, Communication, & Coordination

BP Spill • April of 2010 • Spill Wildlife & Environment Economic & Physical Health • Leading: • Health education & services for members • Founds “Our Home, Louisiana Coalition” • Other organizations join in efforts • Coastal Care Fairs for 12 communities • Dealing with a “different kind of disaster”

Importance of DR to BCBSLA • Excess data’s value to strategy • Increasing technology workflows/management processes • Disrupted communication consequences • Benefits for reputation/sustainability initiatives • BCBSLA’s use of the Emergency Management Cycle

Business Continuity • Business Continuity Program • BCP Team Plans for Members Keeping Coverage • Continuity Plans • Alternate location: Shreveport, LA • Customer Service Call Center • Comp. TIA Security+ • Disaster recovery contingency plans • Avoid and prepare for network security failures

Beginnings • LSU’s work with Katrina refugees Donation for institute • SDMI • Save lives • Improve DRM • Research usable information products • Pre-event preparedness to recovery efforts

Improving BCBSLA Practices • Problem with hierarchal mgt in a disaster • Top management is cut off g din s n a Exp ednes r a p • SDMI e Pr • Works with private sector on continuity plans • Communicative model to follow • LA BEOC advocates on behalf of private organizations to state officials • BCBSLA • Kanban Visualization Boards- Lanes & status

Ch 2 r e t p a Disasters And Crisis Management Software

Disasters happen everyday… • Natural • Hurricanes • Earthquakes • Financial/Corporate • Fraud • Stock Market Crashes • Man-made • Oil Spills • Nuclear Meltdowns

Blue Cross Blue Shield • Utilizes teams of specialist to create and manage crisis planning • This can be costly and take very valuable time • Crisis Commander can create a comprehensive disaster recovery and business continuity plan for a fraction of the cost

Ch 3 r e t p a Give credit where credit is do! Andres Calderon

So you want to save lives! • • • Project Management Disaster Recovery experience Program Management Communication Strategic Business Development Knowledge in crisis management software and systems: • • Learning Management System (LMS) Exercise Management System (EMS) Geographical Information Management System (GIS) Risk Management System Information Assurance (cyber security) Case Management System Donation Management System and Grant Management System Disaster Recovery Technologies

So you want to be the boss! • There is a correlation between top management and analytics

Ch 4 r e t p a Identification What constitutes a disaster?

Disasters • Disruption • Significant Interference • Evacuation/Relocation • Inability of employees/consumers • Stress beyond capacity

Main Disasters HURRICANES FIRES

Preparing and Responding • Planning • Flexibility • Communication • Informing actions that will be taken before, during, and after a disaster • Coordination • Working together

Disaster Management • A completely different information system. • Central Command Centers • Shreveport • Only used for in the cases of disasters • Disaster Recovery