BLRs Safety Training Presentations Workplace Security 110061320206 Copyright

Impact of Violence n Feelings of fear and distrust n Random and unexpected events n Impact on health and relationships n Reduced concentration and poorer job performance 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Goals n Secure workplace against external threats n Identify and respond to workplace violence

Security Committee n Recruit from all departments n Train committee members n Analyze risks n Implement security measures n Train other employees n Model security behaviors 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Analyze Security Risks n Workplace violence n Criminal activity n Bomb and fires n

Control Access n Limit number of entrances n Post security personnel at every entrance n Lock and alarm all nonstaffed entrances n Initiate security checks of employees and visitors n Prevent access to air intakes and other utilities n Prevent access to roofs 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Personnel Identification n Require employees to wear identification n Have visitors register and wear identification n Escort visitors n Ban former or off-duty employees n Question anyone not wearing identification 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Screen Mail and Deliveries n Do not open suspicious mail n Isolate the mail and evacuate the immediate area n Wash hands if mail was handled n Call a postal inspector 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

External Grounds and Parking n Maintain good lighting n Keep grounds free of obstructions n Store hazardous materials in secure areas n Increase security personnel and patrols n Install security cameras and alarms n Initiate parking and delivery procedures 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Security Policies n Ban guns and weapons n Ban drugs and alcohol n Prohibit threats and harassment n Prohibit fights or violent behavior n Provide way to report threats n Offer counseling 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Personal Security n Keep emergency phone numbers nearby n Know how to alert others about potential violence n Keep personal belongings locked up n Keep doors and windows closed and locked n Don’t display valuables or money 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Working Late and Alone n Let someone know that you’re working late n Keep doors locked n Stay close to a phone n Turn on lights n Let security know when you’re leaving 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Entering and Leaving Work n Walk confidently and quickly n Make eye contact with people n Be alert for unusual noise or movement n Avoid dark, unpopulated areas 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Parking Lot Safety n Park in a well-lit area n Be escorted to your

Attacked n Try to run away n Yell for help n Hand over money n Report the attack

Goals n Secure against external threats n Identify and respond to workplace violence n

High-Risk Jobs n Contact with criminals n Handling cash n Working alone n Working late at night n Working with people in emotional situations 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Work-Related Causes n Loss of a job n Reprimand from a supervisor n Not receiving a promotion or raise n Words or acts viewed as unfair n Unresolved hostility with co-workers 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Personal Problems n Not coping with personal problems n Alcohol or drug abuse n

Customer Relations n Robbery n Abusive talk n Excessive anger n Threatening you and

Report All Threats n Talks about getting even with others n Intimidates others n Believes others are out to get him or her n Talks a lot about guns and weapons n Blames others for problems 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Angry Person n Do not argue or raise your voice n Step away n Use a nonconfrontational posture n Look the person in the eye n Do not make the person angrier n Respect and listen to the person n Call security or a supervisor 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Confrontations n Discuss privately, not in front of others n Have security personnel nearby n Focus on person’s behavior n Respect the person n Remain calm n Take steps to help the person 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Summary n Analyze security risks n Control access to the workplace n Use lights, cameras, alarms n Learn to recognize causes of workplace violence n Know how to respond to an angry person 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Quiz 1. Describe how access to your building or facility is controlled. 2. Describe one thing you can do to improve your personal safety when leaving work and going to your car in the parking lot. 3. What should you do if you receive suspicious mail? 4. Give one work-related cause or symptom of workplace violence. 5. Name one type of job that has a higher risk of workplace violence. 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Quiz (cont. ) 6. Describe a threat that should be reported. 7. What can be done to improve the security outside your building? 8. How should you respond to an angry person? 9. What can you do to improve your own security when working late or alone? 10. How are visitors handled at your company? 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Quiz Answers 1. Limited entrances, security guards, locked doors, etc. 2. Park under a light, be escorted to your car, have keys ready, check in and around the car. 3. Do not open it, leave the area, wash up, contact security and the post office. 4. Loss of job, reprimand, no promotion, unresolved hostility 5. Handles money, works alone, works late at night, contact with criminals 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.

Quiz Answers (cont. ) 6. Talks about getting even, intimidation of others, talks about weapons, blames others 7. More lighting, security cameras, keep area free of obstructions 8. Do not argue, step away, nonconfrontational posture, respect the person, listen 9. Lock doors, keep lights on, work near phone, let others know you are working late 10. Visitors must register, wear identification badges, be escorted 11006132/0206 Copyright © 2002 Business & Legal Reports, Inc.