BLANK Startup 1 DEPARTEMENTENES SERVICESENTER regjeringen no where

(BLANK) Startup 1 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

regjeringen. no / government. no – where Topic Maps and Search govern the User experience (Marta Prerovska – Head of web section) / Petter Thorsrud – Senior advisor Departementenes servicesenter / Government Administration Services Topic Maps 2007 – Oslo 21. 03. 2007

Goals for the presentation • Some background information • Metadata, Topic Maps and Search – and their mutual enhancement • Examples … • Challenges and solutions when handling 280. 000 pages of legacy data • Status and success criteria – and hopefully some inspiration for others to cross the chasm… 3 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Goals for regjeringen. no (from Strategy document) Main goal: regjeringen. no should be the Government’s and the Ministries’ main electronic channel for communication with the public, allowing them to find information they need, without making personal contact Partial goals: • To assist in presenting the Government’s political issues • To facilitate the dissemination of information and documents from the Ministries – to enable public participation in democratic processes • To use technology for two way communication • To provide access to information about decisions and policies that create the foundation for the citizens’ rights, duties and possibilities • To offer information on activities in the ministries 4 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Target groups • The Public • Professional external users (including the Media) • Professional internal users Other target groups will find useful information, but are not given special priority All main target groups should be offered navigation and channels suited to their particular needs and knowledge level 5 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Odin 2006 6 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Odin (1995) 2000 – 2007 (RIP) Emphasis on the different Ministries • News and current matters – Ministry/Odin • Documents – Ministry/Odin • Organization/persons – Ministry • Topics – Ministry • Barriers between the Ministries – limited cooperation • The Government and the Prime Minister hardly visible Still – considering its age – a functional and quite impressive site 7 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

regjeringen. no 2007 Emphasis on Topics, the Government/policies and the Ministries. - Stronger focus on the Portal • Topics – Portal/Ministry – common structure • The Government’s Big Issues – Portal/PMO • News and current matters – Ministry/Portal – related to Topics • Documents – Ministry/Portal – related to Topics • Organization/persons – Ministry • Navigation across Ministry boundaries (based on Topics) 8 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

The process • Based on Strategy document • Initial focus on concept and user experience • Sufficient time for analysis and iterations in the concept phase • External experts/consultants involved – Dream team? • Close contact with Ministries • Final result according to goals and expectations (to a large extent) 9 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

3 parallel areas of development: Technology Topic Maps Stability Domains Technology choices Lines CMS Search engine optimization Hosting Search and retrieval Performance Organization and content Editor training Reference group Topics, keywords, Topic Map Open house Support Image editing Structure Ease of use Availability for all Functionality Training Quality check Text creation, approval routines Roles and rights Search engine 10 Conversion Administration System Development Import Databases Content classification User forum Publishing Security Hardware Integration Database Security WAI standards Interaction design Conversion User testing Indexing DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

(BLANK) Requirements and technology 11 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Metadata as foundation for regjeringen. no • Metadata necessary to handle content, topics and navigation • Publishing solutions (CMS) had limited possibilities • Possible solution: Add on module for metadata • Advantages of using Standards – Topic Maps - This is not a “Topic Maps driven” site… 12 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Metadata dimensions (facets) handled by the system • • • Document type – implicit Topic – explicit (description of content) Ownership – implicit Time – implicit Status (Current/expired – transfer to Document Archive) Language (additional dimension) All relations between elements handled by Topic Map Topics (content) hierarchy – Documents – Org. units – Persons – Speeches/articles – Rules/regulations – … 13 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Additional requirement: legacy and future URLs • Old ODIN URLs based on doc. Key • Future URLs based on (predictable) Unique ID • Should link to EPi. Server Page ID 280. 000 web pages 30. 000 “documents” http: //odin. dep. no/fad/norsk/dok/regpubl/stmeld/071001 -040002 http: //www. regjeringen. no/id/STM 200520060026000 DDDEPIS http: //www. regjeringen. no/nb/dep/fad/dok/regpubl/stmeld/20052006/Stmeld-nr-26 -2005 -2006 -. html? id=201024 14 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

CMS – Search Engine – Topic Map Engine EPi. Server FAST TM Core Commercial, stable and supported products. Off the shelf solutions (? ? ) 15 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

EPi. Server functionality • • • 16 Content creation and editing Handling of implicit metadata Presentation Rights, scheduling, alerts … Common interface for other components DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

FAST functionality • • 17 Free text search Configured search – lists Navigators for all search pages Support for classification of content (? ) DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

TM Core functionality • Base for Topics navigation • Handles all associations and relations between elements • Handles URLs and IDs for legacy data and new documents 18 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Principles for Topics structure Topics: 400 + Keywords: 3000 + 19 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

(BLANK) Now – some examples 20 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

• Search for personvern (privacy) Example: search for Personvern 21 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

• Example: search result 22 Appears to be an authoritative document on the topic Personvern DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Example: topic page Personvern • 23 • Topic page about Personvern • Email alerts, topic search • Topic navigation, associated laws/reg. , useful links, external units, contact info Selected article on Personvern DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Example: article about Personvern • 24 External unit – responsible for the topic DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Example: Datatilsynet about/link to About Datatilsynet - with contact info and link to site 25 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Example: Back to Personvern – Topic search for Stortingsmelding • 26 Search for Stortingsmelding DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Example: Search result - St. meld. 17 27 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Language versions Example: St. meld. Language versions 28 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Example: Search in St. meld • 29 Search for personvern in the report DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Example: Search results in document • 30 Chapter on personvern DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Example: Chapter in the Report • So far so good – but is this all? • Maybe we ’ll find something important on the Ministry’s front page? • 31 Note contextual navigation in complex document DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Example: Ministry front page • 32 Special section on Information society for all DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Example: Special section on The information society for all • 33 Chapter on Personvern… DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

• Enough ? ? Example: Chapter on Personvern 34 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

(BLANK) : Metadata classification supported by search/semantic analysis 35 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Metadata dimensions handled by the system • • • Document type – implicit Topic – explicit (description of content) Ownership – implicit Time – implicit Status (Current/expired – transfer to Document Archive) Language (additional dimension) All relations between elements handled by Topic Map Topics (content) hierarchy – Documents – Org. units – Persons – Speeches/articles – Rules/regulations – … 36 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Metadata are fine – but who wants to handle them? Crucial to focus on the user experience – for end users and for authors/editors End users want alternative navigation forms, context sensitive, relevant links to Topics and Documents – based on metadata (but they don’t know it…) Authors/editors must add metadata – unwanted task • Implicit or automatic classification is preferred • Editor support: semantic analysis to suggest topics • Import: automatic classification 37 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Automatic classification of content – Intentions Topic (and Keyword) classification of legacy data and new content Two intentions: • Auto classification of import (Auto. Classify) • Classification suggestions when publishing new content (Auto. Suggest) Process: • Describe algorithms • Gather training set of documents • Tuning mechanisms • Evaluation of results • Repeat iterations • Reconsider algorithms? 38 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Automatic classification of content – Challenges • Document training sets of sufficient quality – Sufficient quantity – Representative documents – Documents covering multiple topics – Large documents contain text about “everything” • Top level Topics are very generic – not suitable for auto classification Keywords are not included – yet No aid for adding associations Quality of algorithms – Search engine’s “intelligence” • • • 39 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Automatic classification of content – status Big, hairy goals: • To classify all content by Keyword and Topic – automatically on import, support on creation Results at launch: • Topics are autoclassified – but not with sufficient quality (results are not shown) • Publishing support is of insufficient quality – and has no user interface • Keywords have not been implemented But we’re not giving up! 40 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

(BLANK): Results 41 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Results – regjeringen. no February 2007 (1) User experience • Vastly improved Search – Stemming, synonyms, navigators • Alternative navigation – Left menu, global, URL, right side navigation: Topics, associations, other… – Navigation in long/complex documents • WAI compliance improved • Visual appearance • All user groups find an enhanced experience 42 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Results – regjeringen. no February 2007 (2) Content • New content created around Topics • Old and new content is classified / tagged • More focus on politics and news • More images, pictures • Content available/visible across Ministry borders • All target groups find useful information 43 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Results – regjeringen. no February 2007 (3) Organization – people • 200+ authors and editors are using the system – and getting the job done • Committed and demanding – and happy – users • Training and support from central staff • Information – participation – commitment – training – documentation – support throughout the process 44 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Results – regjeringen. no February 2007 (4) Technology – systems development • Stable system – still a few bugs • User friendly – for all involved parties • Technology base for other systems – Intranets for Ministries – Existing portals and applications – will be ported • Plans for enhancements and further development • The system will never be complete and finished! 45 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Crossing the Chasm Source: mhtml: http: //faculty. msb. edu/homak/Homa. Help. Site/slides/Crossing%20 the%20 Chasm%20553 -06. mht!Crossingthe. Chasm 553 -06_files/frame. htm / Ken Homa – Geoffrey A Moore - Steve Pepper 46 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Success factors • Clear strategy • Involvement and commitment of users • Sufficient time for concept development and specification work • Mature technology (? ) • Domain knowledge • Dream team • Enthusiasm and lots of hard work! 47 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007

Thank you for your attention! marta. prerovska@dss. dep. no petter. thorsrud@dss. dep. no

(BLANK) End 49 DEPARTEMENTENES SERVICESENTER regjeringen. no – where Topic Maps and Search govern the user experience. Topic Maps 2007 – Oslo 21. 03. 2007