Black Belt Project Storyboard Template Can be used

Black Belt Project Storyboard Template Can be used in combination with Black Belt Storyboard Submission Guide Visit Go. Lean. Six. Sigma. com for more Lean Six Sigma Resources

Storyboard: The 5 Tenets 1. Tell Your Story Succinctly – Use a maximum of 25 Slides (plus a title page) to describe your project (Appendix 10 slides max) – Make sure the flow of the project story is logical – Clearly illustrate your analysis and how solutions/countermeasures address the root causes – Let visuals (graphs, charts, maps, pictures etc. ) do most of the work – Add a “Key Take Away” to each slide to make it clear to the reader what you learned at each step 2. Use the Tools Wisely – Show that you understand the DMAIC method by selecting the right tools for the right reasons during each Phase 3. Label Your Graphs Clearly – List the metric name, the time frame and the axes names/units for each chart (along with the “Key Take Away”) 4. Show the Improvement in Full – Make accomplishments clear – list each measureable waste reduction, savings, margin increase, cycle time reduction, increase in customer satisfaction, etc. 5. Use the Appendix for Overflow – Include up to 10 slides for visuals that may help readers who would like more background on your project, and Include a “Key Take Away” for every slide in the Appendix

Executive Summary Questions & Activities to Address: • Use the Executive Summary template to create a one-page summary of the project that includes – Business Case: Explain the reason the project matters to the organization – Root Cause Analysis: Describe project discoveries – Solutions Implemented: List the countermeasures used for root causes – Project Results: List the project savings, gains, cost avoidance, cycle time reduction, customer satisfaction, etc. – Graphical Display of Improvement: Provide a visual that proves you made a positive difference in the process * See Bahama Bistro Sample Storyboard in Project Submission Guide

Key Words (Specific To Your Industry) • List all words and acronyms that are specific to your industry and key to understanding your project • Provide a brief description or definition of each term • List in alphabetical order • Keep in mind that this document will be viewed by those who are not in your industry or familiar with your process or industry

Define Phase Questions & Activities to Address: • How and why the project was selected? • Who was the customer and what did they require? • Was the process data or process driven? • What kind of map did you use (Swimlane, Value Stream, etc. ) • Did you complete an 8 Wastes assessment of the process? • Did you complete a 5 S Assessment (or in the Improve Phase)?

Define Phase - Bahama Bistro*

Define Phase Tollgate q Verify the project has a Champion/Sponsor and leadership backing q Get approval from a finance partner for the potential savings or projected revenue q Complete the elements of the Project Charter q Collect the Voice of the Customer and uncover any unknown requirements q Make customer requirements measurable q Create a high-level map of the process q Facilitate a team a Process Walk q Develop and verify a detailed map of the process q Conduct Stakeholder Analysis and develop an influence and Communication Plan

Define Phase Storyboard Deliverables • Project Charter (T) - use Goal Statement Builder (T) for proper format • Voice of the Customer Translation Matrix (T) – Make sure the customer requirements are specific and measurable (remember SMART goals) • SIPOC (T) • Detailed “As Is” Map – Swimlane (T) – Value Stream (T) – Flow Map (generic process map) – Spaghetti Map (T) *See the Black Belt Storyboard Checklist for what to include in the Storyboard along with both Green and Black Belt reference slides

Measure Phase Questions & Activities to Address: • What was the approach to Data Collection? (Who measured, when, for how long? ) • What was the approach taken to validate that data collection method produces accurate results? (Measurement Systems Analysis? ) • What is the understanding of the process baseline(s) measures and what is the gap between the baseline and the goal? • What were the results of the Process Walk? • What is the understanding of the potential issues?

Measure Phase - Bahama Bistro

Measure Phase Tollgate q Select Baseline Measurements q Develop a Data Collection Plan with Operational Definitions, stratification factors and checksheets if needed q Develop a Sampling Plan and calculate data needs q Conduct Measurement Systems Analysis q Collect Baseline Data q Determine Process Capability q Update Project Charter and inform Stakeholders

Measure Phase Storyboard Deliverables • Data Collection Plan (T) – Show sample size calculation if using samples • Measurement Systems Analysis (T) – If not running an MSA, please explain why it’s not needed • Baseline Data Display – include one or more of the following: – Histogram – Run Chart – Pareto Chart – Spaghetti Map (T) *See the Black Belt Storyboard Checklist for what to include in the Storyboard along with both Green and Black Belt reference slides

Analyze Questions & Activities to Address: • What was the approach to process and data analysis along with key insights? • Provide the list of prioritized root causes (critical Xs and their impact on Y or primary metric) • Illustrate the path to uncovering and verifying root cause(s) • What are the Hypothesis Statements – Null and Alternative? • What were the results of Hypothesis Testing? • Were there any Quick Wins and if so what were the results?

Analyze Phase - Bahama Bistro

Analyze Tollgate Checklist q Conduct Value and Cycle Time Analysis of the process to identify opportunities to reduce waste q Identify root causes using data analysis, process maps, Five Whys and Fishbone Diagrams q Develop a Root Cause Hypothesis and formal hypothesis statements q Collect data to run statistical tests and prove or disprove Root Cause Hypotheses q Check if the team has enough confidence in the analysis to move to the Improve Phase q Update the Project Charter and inform Stakeholders

Analyze Phase Storyboard Deliverables • Fishbone Diagram (T) – Include 5 (T) Whys to show root cause analysis • Project Specific Map – (show process discoveries) – Value-Added Flow Analysis (T) - especially if cycle time project – All maps listed in Define Phase • Null & Alternative Hypothesis Statements • Hypothesis Testing Plan (T) • Hypothesis Test Results – Includes Regression if used *See the Black Belt Storyboard Checklist for what to include in the Storyboard along with both Green and Black Belt reference slides

Improve Questions & Activities to Address: • Provide a list of improvements made and to-be made • Describe the approach to prioritizing and selecting solutions that eliminated root causes – Barriers and efforts to overcome them – Mistake-proofing and other risk management methods employed – Pilot results and changes made to solutions • Describe the Implementation Plan • Show the proof of improvement

Improve Phase - Bahama Bistro

Improve Tollgate Checklist q Use team brainstorming to generate solutions to address the root cause q Run a pilot of the solutions if needed q Create a Design of Experiments where appropriate q Assess and mitigate risk of process changes q Implement solutions to address root cause q Confirm that implemented solutions sufficiently affect the output Y q Celebrate with the team and recognize them for their efforts

Improve Phase Storyboard Deliverables • List of Improvements – Use the Impact Effort Matrix (T) or other ranking tool • Implementation Plan (T) – Can show results of DOE, Pilot or other action steps • Risk Management Plan – FMEA (T) or description of Mistake Proofing • “To-Be” Map – (show improvements) – Swimlane Map (T) – Value Stream Map (T) – Process Flow Map – Spaghetti Map (T) *See the Black Belt Storyboard Checklist for what to include in the Storyboard along with both Green and Black Belt reference slides

Control Questions & Activities to Address: • How the project will be monitored and what are the Response Plans? – Who is doing the monitoring, how often and how – Are the Trigger Measures based on Control Charts? – Will there be ongoing 5 S inspections? • Describe the Control Plan that ensures the gains are maintained over the long term • What documentation and standardization has been completed regarding the improved process? • What visual management techniques will ensure adoption of process changes? (include pictures where appropriate) • How will you demonstrate improved process performance over baseline? • How has the Process Owner been prepared for hand-off and what is the Communication Plan? • What were the lessons learned?

Control - Bahama Bistro

Control Tollgate Checklist q Create a system and/or process to monitor results q Utilize Control Charts for ongoing monitoring of the output and key leading indicators q Finalize visual management of the process q Create Response Plans in case there is a drop in performance q Complete the Storyboard of the project q Assess innovation transfer opportunities q Hand over formal ownership to the process owner

Control Phase Storyboard Deliverables • Monitoring & Response Plan (T) • Control Chart of Project Y • Final Statement – Innovation Transfer Opportunities (T) – Lessons Learned *See the Black Belt Storyboard Checklist for what to include in the Storyboard along with both Green and Black Belt reference slides

Appendix • Include supporting documentation, process maps and data charts provide evidence of tool applications or helpful project background • Keep to 10 Slides maximum • Add the “Key Take Away” for each slide Visit Go. Lean. Six. Sigma. com for more Lean Six Sigma Resources

Appendix – Bahama Bistro