Bismillahirrahmanirrahim BUSINESS ENGLISH GREETING IN BUSINESS Proper etiquette

Bismillahirrahmanirrahim

BUSINESS ENGLISH

GREETING IN BUSINESS

Proper etiquette is important

Polite language "please" and "thank you". Gestures should also be used. 3

Shaking hands is common in most English speaking countries. It is also important to smile.

USEFUL PHRASE 1. Please have a seat. 2. Thanks for agreeing to meet with me. 3. He'll be right with you. 4. Can I offer you something to drink? 5. My pleasure.

Dialogue: A : Hello. I'm Mia Conners. B : Hi Mia. i'm David Sinclair, and this is my partner Gina evans. (hold out hand to shake) A : Nice to meet you mr. sinclair and Ms. Evans. thank you for taking the time to meet with me today. B : It's our pleasure. and please, call us david and gina. can I take your coat? A : Thank you. B : No problem. please take a seat and we'll be right with you. I just have to take make a quick phone call.

Business Rules for Greetings and Meeting

1. Standing stand Everyone should when being introduced. When someone comes to visit at the office, stand come out from behind your desk unless the visitor is a coworker or someone who comes into your office frequently in the course of the day.

2. Shaking Hands Begin with your fingers together and your thumb up.

Never offer only your fingertips, cuasing a weak, limp handshake.

Shake hands web to web, with a firm but not crushing grip.

The proper shake hand … Eye contact Firm but painless Lasts about three seconds Takes only two or three pumps Starts and stops crisply

You shake when … 1. Someone offers his/her hand to you 2. First meeting someone 3. Greeting guests 4. Greeting your host/hostess 5. Saying goodbye

3. Hugs and Kisses In general, hugs and kisses are inappropriate in any business environment This form of greeting is determined by social etiquette, as well as by the relationship of the people.

ASSIGNMENT !!!! Practice: Make a dialogue that take place between people in a business situation (practice with your friend)

THANK YOU

Alhamdulillah