Billing Energy Accounting Flow of Presentation Reliance Energy

Billing & Energy Accounting

Flow of Presentation • Reliance Energy Overview • Building robust billing system • Energy Accounting • IT Driven process transformation • Future plans Confidential Slide 2

Reliance Energy - Overview “ 90 Years” of Distribution Business Serving Mumbai Since 1926!! Confidential Slide 3

Reliance Energy - Overview Distribution Area PT Capacity 400 Sq Km 3341 MVA No of Customers DT Capacity ~ 3 Million 4804 MVA Max. System Demand HT Cable Length 1892 MW 4253 Kms Reliability Index LT Cable Length 99. 97 % 22000 Ckt Kms One of the Lowest Distribution Losses in the Country @ 8. 83% Confidential Slide 4

Building robust Billing System Foxpro (17) Migration Legacy Applications COBOL (14) SAP-ISU-CCS VB 6/D 2 K (18) Implementation of MBC for 2. 2 Million customers @ 11 Months Confidential Slide 5

Building robust Billing System SAP Standard (4. 6 C) Customer Service, Device Management Billing & Invoicing FICA Business specific customization • • • Reports Interfaces CIC Enhancements Forms Workflows 78 15 42 46 32 06 2005 SAP India Localisation release Reliance Energy customization New scenarios/technology • • • • • • ECS Mandate Late Payment surcharge Prompt Payment Incentive Interest on overdue Security deposit enhancements Pro rated clearing options Seal Management Amendment Case Management 2008 Correspondence Handling Bill Amendment Migration/Reverse Migration Mass printing Seal Management Customer supply Delivery on time (CSDOT) 2008 -2013 Paperless bill EODB initiatives Mobile Apps Smart meter integration NACH Customer portal pilot Open access Roof top solar Dashboards 2014 -2017 Faster adoption of new Scenarios/Technology Confidential Slide 6

Meter to Cash Process Day 0 Create Meter Reading Order Download meter reading data Day 1 Meter Readings + Upload Meter Reading Validation Day 2 MR Error Correction Generate Print Documents (Batch) Day 3 Dispatch (Courier, Post) Billing Exception & Errors Printing Billing (Batch) Invoicing (Batch) Billing (Online) E-Bill, SMS) Invoicing (Online) Bill delivery in T+3 Days!! Confidential Slide 7

Building robust Billing System Residential Commercial Industrial Changeover ~ 6 Lakh Single/Multi register TOD TPC Migration 2005 2007 2009 40 Nos 160 Nos Ready MYT Open Access Roof Top Solar RTP EV 2014 2016 Future Journey towards complex Billing Confidential Slide 8

Energy Accounting Energy Audit Process GIS integrated Dot Net Portal Automated 1 WIP 2 SAP-ISU DM-BI 3 5 Canopy Pilot Smart Metering SAP-ISU DM-BI 4 Reduced cycle time for data updates from 7 days to 1 day Confidential Slide 9

Payment Avenues SFTP/E-mail Payment Process Overview Payment files Batch Upload SAP-ISU-CCS Wallets OFC POS Cashless Payments : Receipts 54 %, Amount 80% Confidential Slide 10

IT driven Transformation – Business Processes ØMonthly Meter ØISU-CCS system for Reading & Billing for all customers Customer Billing started ØAMR based meter readings initiated for PV / HV customers ØMapping of Migration process iin ISU ØBDTS System for distribution of bills ØEnf. Analytics process started BDTS 2004 2003 ØElectromechanical Meter replacement initiated ØUse of MRI for reading 2006 2005 2008 2007 ØSAP based Energy Audit Solution 2009 ØImplemented "Law Suit Tracker" software for tracking of theft booking cases LST Confidential Slide 11

IT driven Transformation – Business Processes Ø CS-DOT process ØTheft proof Pillars ØMobile App for ØGIS based Mobile launched ØBill delivery info. over SMS introduced ØOutbound calling for Recovery initiated Customers ØOpen Access Billing Apps ØFiori Apps and Dashboard 2012 2011 2013 2016 2015 2017 ØGIS based EA ØDashboard for ØCRM implementation Ø Technical solutions Business function ØDesign of New Metering specs. Ø Roof top Solar initiated for theft mgmt. in Slums Confidential 2014 Ø EODB initiatives Slide 12

Reliance Energy Evolution 2003 2017 Efficient Indian Power utility World-class Utility Offerings Basic service levels Value-added services Systems Multiple Legacy systems Approach Product-centric Customer-centric Operating practice oriented Process & Workforce Automation, Data Driven Vision Operational Excellence Process Driven Integrated State-of-art Systems Transforming Reliance Energy into a World-class Utility Confidential Slide 13

Future Challenges Data Points Enabler The Deliverables Remote Disconnection/ Reconnection Data retention policy? Time of Use Real Time Tamper & Theft Detection Demand & Load profile Real Time Energy Auditing Power Quality Scalability of Billing System? Alert /Notification (Outages) to Customer Interval Data Real Time Consumption Management Alrams & Events Smart Meter Real Time Demand Side Management Licensing compliance? Cry-Out Alarms Integrated Home Automation Integration platform? Confidential Slide

Recognition Confidential Slide 15

Thank You