BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE PATIENT SURVEY

BILBOROUGH AND ASSARTS FARM MEDICAL CENTRE PATIENT SURVEY 2013/14

PRACTICE QUESTIONAIRRE � 500 APPROX DISTRIBUTED AT BOTH SITES AND THE WEBSITE � 71 COMPLETED AND RETURNED FORMS AT BMC AND 20 AT AFMC � 1 INCOMPLETE FORM RECEIVED

Question 1 When telephoning what greeting options would you find useful to have available for you to choose? 70 60 50 40 30 20 10 0 Appointments Prescriptions Results Secretary

Question 2 If you are registered at Assarts Farm Medical Centre would you like to have the option of a late evening surgery? Please indicate which… 70 60 50 40 30 20 10 0 Monday Tuesday Wednesday Thursday Friday N/A

Question 3 Are you are carer or know a carer that would like to attend a coffee morning and have an opportunity to meet other carers? 40 35 30 25 20 15 10 5 0 Yes No N/A

Question 3 Continued… Which site are you registered at? 50 45 40 35 30 25 20 15 10 5 0 Bilborough MC Assarts Farm MC No answer

Question 4 If you have children under 5 would you like a drop in clinic led by the Health Visiting team at Assarts Farm? 60 50 40 30 20 10 0 Yes No N/A

Question 5 The practice is looking to get the following services at the practice. Would this be of interest to you? 45 40 35 30 25 20 15 10 5 0 Acupuncture YES Acupucture No Reflexology YES Reflexology No No answer

Question 6 Would you consider using local Wellbeing for mental health class within the community? e. g. local church? 45 40 35 30 25 20 15 10 5 0 Yes No No answer

Question 7 When you visit the practice do you use the car park? 40 35 30 25 20 15 10 5 0 Yes No No answer

Question 7 Continued… If the answer is yes are you generally able to find a parking space? 40 35 30 25 20 15 10 5 0 Yes No No answer / N/A

GENERAL COMMENTS �Automated telephone choices ‘saves time bothering the reception staff. �‘Appt line only’ �Consider ‘massage and chiropractor’ �‘Dr Khalique is very good’, ‘reception staff are lovely’ AF patient �‘I would like a doctor to stay permanently so there would be continuity of service’

GENERAL COMMENTS CONTINUED. . �‘would like an answer phone and return call’ �‘need more receptionists like (JO), very nice and helpful’ �‘at present the telephones can be very busy and it can be difficult to get a reply’ �‘generally we find the service from everyone at Bilborough very good and helpful under sometimes very difficult circumstances’