Beyond Deployment How IT Can Inspire Motivate and

Beyond Deployment How IT Can Inspire, Motivate, and Drive Sustainable Adoption Cory Banks PRD 325

Risks and costs for not managing change • •

What Is Change Management? On a project level: • Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome. On an organizational level: • A leadership competency for enabling change within an organization • A strategic capability designed to increase change capacity and responsiveness 12 Copyright Prosci 2015. All rights reserved.

Prosci Five Tenets 13 1 We change for a reason. 2 Organizational change requires individual change. 3 Organizational outcomes are the collective result of individual change. 4 Change management is an enabling framework for managing the people side of change. 5 We apply change management to realize the benefits and desired outcomes of change. Copyright Prosci 2015. All rights reserved.

Project Change Triangle™ 14 Copyright Prosci 2015. All rights reserved.

Prosci ADKAR Model ® ® The five building blocks for successful change Awareness Desire

Prosci ADKAR Model ® 16 Copyright Prosci 2015. All rights reserved. ®

Prosci® Flight Risk Model 17 Copyright Prosci 2015. All rights reserved.

Prosci® Flight Risk Model Productivity loss Employee dissatisfaction Passive resistance Turnover of valued employees Tangible customer impact Active resistance Opt-out of the change 18 Copyright Prosci 2015. All rights reserved.

COALITION OF SPONSORS $

Sponsor Effectiveness Directly Correlates to Project Success p. 114 20 Copyright Prosci 2015. All

Which Roles Are Senior Leaders Struggling to Effectively Fill? p. 114 21 Copyright Prosci

Which Roles Are Managers/Supervisors Struggling to Fulfill? p. 128 22 Copyright Prosci 2015. All

Preferred Senders of Change Messages p. 136 23 Copyright Prosci 2015. All rights reserved.

Not Everyone Changes at the Same Pace Person A A D K A Person B A Person C A D K D A A D K A A D Person H A D K Person I 26 Copyright Prosci 2015. All rights reserved. R A D K A Person F Person G A K Person D Person E R A A R R D K R K A A R R R A D K A R

WIIFM

Personal Productivity Group Productivity Service Productivity

General Adoption Projects Sprints Enable Innovators / Early Adopters 3 -6 month ‘Uplifts’ 1 month Initiatives

Solution Deployment ‘Comms & Training’ Business Change • Focussed on delivering the technology solution aligned with the specification and business requirements. • Project include two components to deliver the ‘Solution’, Communication and Training. • Focus on achieving the business value from the solution. • Scope does not include adoption or change management requirements. • Change management is left to the ‘business’. • Communication focusing on raising awareness and letting people know the what, where, when and why. • Training is focussed on teaching functionality in generic ways, using dummy data, in a sandbox environment. • Staff engagement through Sponsors, Champions and Leaders working with their teams to identify the personal, team and organisational benefits. • Realising benefit of the solution through connected changes to processes, behaviours and technology.

a means of solving a problem or dealing with a difficult situation

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