Better Futures Continuation of Support Continuation of Support
Better Futures Continuation of Support
Continuation of Support Introductions Alexander Rae Accommodation Officer Hostels and Supported Accommodation South Ayrshire Council • Current use of Better Futures • Contract Monitoring George Mac. Phail Senior Support Worker Se. Ascape Housing Support Service Ayr • Time Using Better Futures • Reporting to Council
Continuation of Support Summary of services South Ayrshire council currently commissions the following housing support services • Hostel Supported Accommodation ( 3 x L/A owned Hostels= 49 Placements) • Intensive Hostel Accommodation ( Blue Triangle HA ) • All Ayrshire Intensive Housing support Service ( Aspire 2 gether ) • Housing Support Service (Se. Ascape) • Rent Deposit Guarantee Scheme (Se. Ascape)
Why We choose Better Futures • Previous difficulty with getting accurate reporting across the board • Agencies using different support plans • Lack of continuity for clients • Lack of repetition • One package journey of sustainment tracked • Consent allows information to transfer
Overview of services Se. Ascape Rent deposit guarantee scheme Homeless and housing support service 2 Share (Flat-sharing Scheme) Befriending service Landlord liaison service
Overview of services Ayrshire Intensive Housing Support Service (AIHSS) provides Ayrshire wide, intensive, oneto-one housing support for people experiencing or at risk of homelessness and with complex needs. The service supports between 50 and 70 individuals at any one time. It is delivered by a team of highly experienced and qualified Housing Support Worker. The service is specifically designed to support people who have been excluded from mainstream homelessness services due to their chaotic lifestyle and inability to engage with those services.
Overview of services The client group have challenging support needs, which may include: • History of homelessness/repeat homelessness/tenancy failure. • Previous history of rough sleeping. • Evidence of a chaotic lifestyle. • Mental health support needs. • Addiction issues. • History of institutional care. • History of exclusion from mainstream homeless services. • A lack of engagement with mainstream services. • Current/Ex prisoners within HMP Kilmarnock. • Ayrshire domiciled current/ex prisoners within Barlinnie and Greenock
Overview of services Client B – Journey and sustainment tracked
Overview of services Se. Ascape Rent deposit guarantee scheme Homeless and housing support service 2 Share (Flat-sharing Scheme) Befriending service Landlord liaison service
BF Offline Review notes Outcome 1. 1: Suitability of property Achievement: I was supported to request updates on my positions lists with SAC and Ayrshire Housing. I was supported to request a new front door to the tenancy this has since been installed by SAC. Next Steps: None identified. XXXXXX has to wait on a tenancy offer before any further support requirements can be identified in this area. Outcome 2. 1: Physical health Achievement: I have been supported to arrange my appointments into my calendar and I am now able to do this by myself Next Steps: None identified Outcome 3. 4: Emergency procedures Achievement: Staff discussed how to minimise risk of fire ie removing refuse from tenancy, not storing items on the cooker. I have had a previous visit from the Fire Brigade and have assessed my tenancy and installed additional fire alarms. Staff supported to request an internal door to be fitted for fire prevention however this was declined by SAC as they stated it is the tenants responsibility. Next Steps: No further steps identified Outcome 4. 2: Money matters and personal administration Achievement: I have been supported to manage my money by become familiar with online shopping services and now feel able to manage this by myself. I have been successfully supported to apply for Council Tax exemption on grounds of mental health. I have been supported to address personal correspondence letters with the courts and NHS services and no feel able to address these on my own. Next Steps: N/A
BF Offline Review Comments Dates of support: 05/06 -2 hr, 12/06 -2 hr, 19/06 -2 hr, 26/06 -2 hr, 03/07 -2 hr, 10/07 -2 hr Dates of No access: N/A Significant Issues: 1. 1 Tenancy unsuitable due to mobility issues and there being many stairs to tenancy front door. 2. 1 Poor physical health/mobility issues/sensory impairment 2. 2 High levels of various medications contributing towards sensory impairment 4. 2 Debts having impact on ability to purchase food, declined support to arrange Mybus for trips to chemist despite taxi fares affecting ability to manage household bills Reason for Progression: Successfully applied for Council Tax exemption Budgeting support IT Support to set up online shopping with Tescos Supported to arrange health related appointments Supported to court services on legal matters Supported to complete SAC housing application annual review form Supported to request update on positions lists Supported with various correspondence Reason for Regression: Declined support to arrange Mybus for trips to chemist despite taxi fares affecting ability to manage household bills Outstanding outcomes: None identified at this review Recommendation: Support to be reduced to one hour per week for two weeks then close. This is a planned reduction and close due to lack of current support requirements. Support have made XXXXXXX aware that if she requires support again in the future she can request for this through her Housing Officer. Staff discussed drop in support however XXXXXXX states this is not something she would use.
BF Outcome wheel
Average number of active housing support cases Se. Ascape Average number of active housing support April - June 2014 April - June 2015 cases 475 569
Number of new referrals Se. Ascape New referrals for housing support per month 42095 42125 42156 67 73 60
Active assessed housing support cases Se. Ascape Number of active housing support cases which have been assessed 42095 42125 42156 36 53 44
Reasons for Closures Se. Ascape
Distance Travelled by Clients Se. Ascape Distance Travelled by Clients and Goal Headings 180 160 140 120 100 80 60 40 20 0 4 3 2 1 ity tiv ni ea M m oy pl Em So cia en la ta nd nd ec Sa on fe ty om ng fu l ic w el Ac lb e cu se d an m Ac co in g y rit lth He a m od at io n 0 -1 -2 -3 -4
Referrals from hostel accommodation Se. Ascape Open Hostel Referrals Closed Hostel Referrals 37 40 80 35 70 30 60 25 50 19 20 40 15 30 10 20 5 0 2 2013 68 26 17 10 2014 2015 0 2013 2014 2015
Transfer of placements
Questions
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