Best practices Winners Safest Warehouse of The Netherlands

Best practices Winners Safest Warehouse of The Netherlands award St. Onge Company Europe Eric Hereijgers ehereijgers@stonge. com

Introduction The Safest Warehouse of The Netherlands election has shown that safe warehouses are also efficient and best practice warehouses The winners of the price show many similarities What can we learn from the winnars of this election? ehereijgers@stonge. com

What is Safety? Accidents, incidents and dangerous situations Inability to work due to bad ergonomic working environment Fatigue due to bad environmental working conditions Feeling for an unsafe, impersonel working environment, not having influence on working environment and working processes ehereijgers@stonge. com

Safest warehouses => best practices Winnars of election of safest warehouse of The Netherlands have in general a: 1) Higher productivity as average 2) Higher logistics quality as average 3) Higher flexibility to cope with changing circumstances 4) Higher job satisfaction 5) Lower employee turn over 6) Lower illness rate 7) Less accidents and incidents Safest warehouses of The Netherlands are a good place to work! * Evalation based on benchmark data Erasmus University Rotterdam, The Netherlands ehereijgers@stonge. com

Lessons learned All winnars make use of a kind of: 5 S, Kaizen, Gemba Involvement, motivation and pro-activeness employees Performance measurement (on indivudal level) Good logistics concept Clear and widely supported safety policy Safety is just a part of the total policy in the warehouse to bring the performance, motivation and safety on a higher level ehereijgers@stonge. com

Involvement, motivation and proactiveness Knowledge Capabilities Attitude ehereijgers@stonge. com Behavior Results

Involvement, motivation and proactiveness Knowledge Capabilities Attitude ehereijgers@stonge. com Behavior Results

Involvement, motivation and proactiveness ehereijgers@stonge. com

Criteria Safest Warehouse of The Netherlands 1. 2. 3. 4. 5. 6. 7. 8. 9. Legal requirements and obligations Controling and monitoring Safety on warehouse floor Safety awareness of management Safety awareness of employees Ergonomics Efficiency Complexity of the process Environmental working conditions ehereijgers@stonge. com

St. Onge Company Logistics Consultancy & Engineering Eric Hereijgers Ehereijgers@stonge. com 0031 6 31 95 44 49 www. stonge. com ehereijgers@stonge. com