BEST PRACTICES TUTORIAL IEEE Communications Society Technical Committee

BEST PRACTICES TUTORIAL IEEE Communications Society Technical Committee on Communications Quality & Reliability (CQR) PSAP Best Practices Workshop BEST PRACTICES TUTORIAL November 2005 KARL F. RAUSCHER Chair – IEEE COMSOC Technical Committee on Communications Quality & Reliability (CQR) Executive Director - Bell Labs Network Reliability Office, Lucent Technologies President – Wireless Emergency Response Team (WERT) January 29, 2001 K. F. Rauscher 1

BEST PRACTICES TUTORIAL Outline • History • Principles for development and consensus • Web Site navigation • Discussion January 29, 2001 K. F. Rauscher 2

BEST PRACTICES TUTORIAL Network Reliability and Interoperability Council History & Focus Reliability NRC I Interoperability (Telecom Act of ’ 96) NRC II NRIC III Y 2 K Packet Switching NRIC IV NRIC V 1992 Homeland Emergency Security Services NRIC VII 2005 Systematic Vulnerability Assessment Historic Analogy January 29, 2001 K. F. Rauscher www. nric. org 3

BEST PRACTICES TUTORIAL Prevention Perspective: Communications Infrastructure Ingredients PUBLIC HEALTH LAW ENFORCEMENT FINANCIAL COMMUNICATIONS INFRASTRUCTURE Power Environment Software Hardware Payload Networks Human Policy ENERGY TRANSPORTATION Other Infrastructures January 29, 2001 K. F. Rauscher 4

BEST PRACTICES TUTORIAL Restoration Perspective: Range of Incidents NCS January 29, 2001 K. F. Rauscher 5

BEST PRACTICES TUTORIAL Summary Statistics • ~750 NRIC Best Practices (*NRIC VI) ~250 Network Reliability (including Network Interoperability) ~250 Homeland Security Physical Security ~250 Cyber Security, Public Safety & Business Continuity Network Reliability Public Safety Cyber Security January 29, 2001 K. F. Rauscher Physical Security 6

BEST PRACTICES TUTORIAL Best Practices Apply in Wide Range of Applications Across Network Types All Elements Planning & Design Repair & Provisioning Decommission & Installation Operation & Administration January 29, 2001 K. F. Rauscher Throughout Lifecycle Throughout Organization Functions & Levels 7

BEST PRACTICES TUTORIAL Trends • • Security requires more Vulnerability–based approaches Size of scale is enormous Complexity of networks is increasing Technology advances are accelerating Competence composition is more critical Ownership is increasingly private Competition is increasingly present • Expectations are high January 29, 2001 K. F. Rauscher 8

BEST PRACTICES TUTORIAL Best Practices, Standards or Regulations ? • • • Regulations – legal process; technical expertise may be compromised – speed: S L O W t o a d j u s t – posture: mandated behavior Standards – competitive process; influence of strongest competitor wins – speed: M E D I U M t o a d j u s t – posture: implementation ranges from voluntary to mandated Best Practices – expert process; expertise and experience are trump – speed: FAST to adjust – posture: implementation is voluntary January 29, 2001 K. F. Rauscher 9

BEST PRACTICES TUTORIAL Seven Principles in Developing Best Practices 1. “People Implement Best Practices" 2. Do not endorse commercial or specific "pay for" documents, products or services 3. Address classes of problems 4. Already implemented 5. Developed by industry consensus 6. Best Practices are verified by a broader set of industry members 7. Sufficient rigor and deliberation NRIC Best Practices bring the industry’s best minds & experience together to provide guidance that could not be achieved by companies on their own January 29, 2001 K. F. Rauscher 10

BEST PRACTICES TUTORIAL Seven Guiding Principles for Consensus 1. Work Is Critical and Urgent. . . Successful completion of our mission is vital to national security 2. High Quality, On-Time Deliverables that Are Trustworthy and Thorough. . . Fulfill applicable Charter requirements and meet the needs of the Nation 3. Clear Objectives. . . For team, and individual participants and organizations 4. Leadership Will Pursue Consensus of Team. . . Also needs to set pace & guide fulfillment of charter 5. Follow a Scientific Approach, Not Merely Collect Subjective Opinions. . . Be objective and practice a disciplined methodology 6. Capture Every Good Idea. . . Welcome new and different perspectives for consideration 7. Respect for Individuals. . . Open and honest interactions January 29, 2001 K. F. Rauscher 11

BEST PRACTICES TUTORIAL www. nric. org January 29, 2001 K. F. Rauscher 12

BEST PRACTICES TUTORIAL Search. . . www. nric. org by number by industry role by search string by keyword (job function) by network type January 29, 2001 K. F. Rauscher 13

Network Reliability and Interoperability Council NRIC BEST PRACTICES TUTORIAL November 2005 KARL F. RAUSCHER Chair – IEEE COMSOC Technical Committee on Communications Quality & Reliability (CQR) Executive Director - Bell Labs Network Reliability Office, Lucent Technologies President – Wireless Emergency Response Team (WERT) January 29, 2001 K. F. Rauscher 14