Best Practice Meeting Backup Behavior 1 Wilson Learning

Best Practice Meeting: Back-up Behavior 1 © Wilson Learning Worldwide Inc.

Meeting Overview Purpose ▴ Plan to work with a colleague whose back-up behavior you find challenging Process ▴ Everyone shares a story — no names required ▴ Brainstorm solutions to challenges Payoff ▴ Leverage your own and others’ experiences to be even more successful in helping colleagues under stress 2 © Wilson Learning Worldwide Inc.

Challenges: Key Points Identify § Colleague’s Social Style and back-up behavior § What do you find challenging? Reflect § Triggers § What the colleague needs Modify § § 3 Your reaction…and self-management approach Using LS-CPA or SL-CPA Other approaches What not to do © Wilson Learning Worldwide Inc.

Tension: Back-Up Behavior Flight Fight Analytical—Avoiding Driver—Autocratic • Avoids confrontation • Confronts others • Draws attention away from an issue • Focuses on the issue • Retreats to other distractions • Looks for rationale • Becomes demanding • Delays decision; controls emotions 4 Amiable— Acquiescing Expressive—Attacking • Smoothes relationships • Verbalizes judgmental feelings • Yields to others’ viewpoints • Blames others on a personal level • Wavers on opinion; hesitates • Shows extreme emotion © Wilson Learning Worldwide Inc. • Confronts others

Address the Problem Address the Tension Solutions to FIGHT Behavior: LS-CPA 5 Listen for the feelings as well as the facts. Use your self-management skills to avoid getting into back-up. Share Describe your understanding of the facts and feelings. Ask checking questions to verify accuracy and agreement. Clarify Uncover the real issues by asking questions and verifying sources of tension. Problem © Wilson Learning Worldwide Inc. Solve Ask for Action Work with the person to build solutions that address sources of tension. Reach agreement with the person on the actions you will both take to address the issues.

Address the Problem Address the Tension Solutions to FLIGHT Behavior: SL-CPA 6 Share Describe your understanding of the facts and feelings. Ask checking questions to verify accuracy and agreement. Listen for the feelings as well as the facts. Use your self-management skills to avoid getting into back-up. Clarify Uncover the real issues by asking questions and verifying sources of tension. Problem © Wilson Learning Worldwide Inc. Solve Ask for Action Work with the person to build solutions that address sources of tension. Reach agreement with the person on the actions you will both take to address the issues.