Best Practice Examples for Employers from A Great

Best Practice Examples for Employers from A Great Place to Work in Italy Suggestions from General Managers and HR Managers

Structure of this presentation It is divided into two parts: 1. Best practice in five different companies: method and best practice in detail and in keywords. 2. Methodological Criteria A aspects: used to collect data; Great Place to Work method.

Adecco A special section for «A Great Place to Work» in the company intranet to give free access to all employees to the good practice in the territory and in the company. A special program for their staff, called Adecco 4 Us, to collect all possible nedds of welfare of employees. A Kick Off Meeting of two days for all employees, whose theme is «Work in Passion» . The aim is to understand the good practice already present in the company and to collect suggestions about what needs to be improved.

Adecco in Keywords Information: what can be done, what are our needs Awareness: what we are, what we can do

Markas Every day work on the sense of pride to work in the company and on the sense of belonging to it. Activity talking: at the end of every year, the operational responsible must meet each employee and explain him/her what are his/her qualities, opportunities, weaknesses, pros and cons of his/her work during the year.

Markas in Keywords Awareness: who I am/we are, SWOT analysis of employees; Belonging: pride to be what we are; Relationship: trust, exchange opinions

Volkswagen Financial Services Special personal training to ALL employees to explain them the method of evaluation of the personnel and how career plans of employees are made up. Result: § Transparency of the methods; § Trust in the company; § Personal motivation to improve himself/herself.

Volkswagen Financial Services in Keywords Transparency: everybody knows criteria of evaluation; Trust: learning to trust each other; Awareness: career. know what I should do/not do for my

Coca Cola Italia Wellbeing employee program: giving employees information about how to have an active and healthy style of life Results: § Prevention of sickness; § Perception of cure from the employer.

Coca Cola Italia in Keywords Information: what we are supposed to do, what is best for us; Caring: the company is interested in me and in my well-being

IKEA Italia Retail SRL All employees and managers need to wear the same yellow/blue uniform. Informal relationships are A RULE aimed to improve internal communication. Value: «Have the courage to be different!» .

IKEA Italia Retail SRL in Keywords Relationship: Diversity: informality, communication; be what you are.

To sum up: our Keywords 1. Information; 5. Transparency; 2. Awareness; 6. Trust; 3. Relationship; 7. Caring; 4. Belonging; 8. Diversity.

Criteria used to collect these good practice They have been used in the italian territory/context; They can be quite easily used in the railway sector; They contributed to the companies having the award of «A Great Place to Work» ; They all contributed to the image/brand of the employers as «good employers»

A Great Place to Work Method 1. Trust Index Survey for employees (majority of the final evaluation) 2. Culture Audit for HR representatives: analysis of HR practices and strategies

Items of the Trust Index Relationships based on trust to the managment; Pride for his/her own work and the organization to which he/she belongs; Quality of relationships between colleagues. TRUST MAKES THE DIFFERENCE! Therefore, the dimensions we should consider are: 1. Credibility; 2. Respect; 3. Fairness; 4. Pride; 5. Camaraderie. Trust to the managment Relationship betwwen employees and work/company, Enjoy while working

Culture Audit in keywords Hiring; Developing; Inspiring; Caring; Speaking; Celebrating; Listenig; Sharing. Thanking;