Best Collection Ever OLA Superconference 2015 Anthea Bailie
Best Collection Ever OLA Superconference 2015 Anthea Bailie – Collections Development Strategist Fred Whitmarsh – Branch Manager
What We Will Cover Today • • MPL at a Glance Collections – Before Collections – After What you can do now!
MPL at a Glance Population 331, 053 Branches 7 Total Circulation 4. 37 million Total Visits 2. 32 million Languages 20
Before
Work Not Assigned Effectively • Librarians with too much to do • Supervisors not responsible for collections
Lack of Staff Engagement • Impact at the branch level • Communication about collections procedures
“Customer Focus”? • Emphasis on anecdotal information • Lack of objectivity
“Training”? • Lack of training for branch staff • Right information in the wrong hands
After
Assigning Work Properly • • Collections Development Strategist Branch Librarians Library Services Associates Communicating with vendor
Staff Engagement • Share information • Ask for suggestions • Staff Picks
Customer-Centered Collections • Customer usage patterns – How are customers using your existing collection – What are they requesting more of? – What are they requesting that you don’t have? • Collection Placement and Transfers • Direct customer feedback • Sociodemographic data
4950 4945 4940 4930 4920 4910 4906 4905 4904 4902 4901 4900 4880 4870 4860 4857 4855 4843 4832 4830 4828 4827 4824 4823 4822 4821 4820 4811 4810 4808 4800 700 Travel Circulation by Country 600 500 400 300 200 100 0
Customer-Centered Collections • Customer usage patterns – How are customers using your existing collection – What are they requesting more of? – What are they requesting that you don’t have? • Collection Placement and Transfers • Direct customer feedback • Sociodemographic data
Training • Position-specific • Teach yourself
What You Can Do Right Now!
What you can do right now! (Strategy) • • Weed Merchandise Look & Feel Review procedures (process map) Take an Excel course Data clean up New collections
What you can do right now! (Quick Wins) • • Unlimited renewals Holds ratio Up sell Celebrate reading
Questions?
- Slides: 19
