Benefits Workshop Module 1 Benefits Workshop What is
Benefits Workshop Module 1
Benefits Workshop What is in this workshop? Introduction • What is Benefits Management? • Why do we need it? • How do we do it? Practical • Exercise to identify benefits for your project/programme. • Mapping the identified benefits to project outputs 2
Benefits Workshop Process 1. Define Success 2. Identify benefits 6. Review Performance Benefits Management Lifecycle 5. Work to realise 3. Value & appraise 4. Plan to realise 3
Benefits Workshop What is benefits management? • We invest in projects and programmes to deliver change across the business • These changes seek to realise benefits (measurable improvements), often in the form of cash savings, efficiency improvements or outcomes • Benefits management refers to the identification, description, measurement and realisation of these benefits 4
Benefits Workshop What is benefits management? Successful benefits management should be: • managed throughout the entire initiative lifecycle and beyond • an integral part of project/programme management and not a separate or additional process • active with continual engagement of customers to identify the benefits they require • evidence based, with benefits forecasts driven by experience of what works rather than high level assumptions • transparent, with open and honest forecasting and reporting 5
Benefits Workshop Why do we need benefits management? Effective benefits management will ensure we: • invest in the right change initiatives that represent value for money • increase the chances of successfully delivering benefits • realise the intended benefits as early as possible and for as long as possible • engage with customers and realise the benefits they want • communicate the benefits and value for money we have delivered for people and the environment 6
Benefits Identification and Mapping
Benefits Identification & Mapping What do we need to do? Four stage process: 1. Identify project outputs 2. Identify the outcomes delivered by those outputs 3. Identify the benefits produced by those outcomes 4. Map these benefits back to project outputs 8
Benefits Identification & Mapping What do we need to do? 9
Benefits Identification What is an Output? Outputs are the products created by the project. Outputs could include: • Training packages • Guidance to applicants • IT system upgrades • MI reports 10
Benefits Identification What is an Outcome? Outcomes are the changes to services delivered by the project’s outputs. Outcomes could include: • Staff have an improved knowledge of processes • Applicants complete application form with greater accuracy • System provided meets regulatory requirements • Improved visibility of caseload 11
Benefits Identification What is a Benefit? Benefits are the improvements produced by the project’s outcomes. Benefits could include: • Fewer errors in case working • Reduced correspondence with applicants to address omissions/errors on forms • Reduced risk of legal challenge to operations • Improved streaming of work to meet service standards 12
Benefits Identification What is a Dis-benefit? Dis-benefits are the negative consequences from the intended change. Dis-benefits could include: • Job losses • Additional cost or time • Impacts on other departments 13
Benefits Mapping How do we use this? Benefits Mapping links the benefits to the outputs that create them. This provides the opportunity to: • understand the impact that changes to scope will make to benefits • understand the source of a benefit in order to realise it • (in an Agile project) to define the MVP based on the required benefits 14
Benefits Mapping How do we use this? Benefits should then be mapped against the project, directorate, and Home Office objectives they will support. • At the start of a project - enables a focus on activities that deliver benefits which align with wider objectives • During a project’s lifecycle – enables confirmation that activities are delivering products that align with objectives • At the end of the project - enables a focus on realisation activities in those areas that will deliver against these objectives 15
Key Benefits 20% of your benefits will give you 80% of your vision 16
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