BENEFITS OF PARTNERING WITH ACHC ACHC MISSION VALUES

BENEFITS OF PARTNERING WITH ACHC

ACHC MISSION & VALUES Our Mission: Accreditation Commission for Health Care (ACHC) is dedicated to delivering the best possible experience and to partnering with organizations and healthcare professionals that seek accreditation and related services. Our Values: § Committed to successful collaborative relationships § Flexibility without compromising quality § Every employee is accountable for their contribution to providing the best possible experience § We will conduct ourselves in an ethical manner in everything we do

EXPERIENCE THE ACHC DIFFERENCE § Standards created for providers, § § § by providers. All-inclusive pricing – no annual fees. No fees for standard updates. Personal Account Advisors. Commitment to exceptional customer service. Surveyors with industry-specific experience. Dedicated clinical support.

ENSURING QUALITY AT ORGANIZATIONS § First class surveys: § Expert Surveyors provide data collection § Reviewer/Review Committee interprets results ensuring consistency § Comprehensive Plans of Correction (POCs): § ACHC provides assistance to organizations as needed § Maintaining Compliance: § Educational materials: • 6 -, 12 -, 24 - & 30 -month post-survey checklists § Validation Survey results: § Overall average lowest disparity rate for the past 4 years

SURVEYOR EXPERTISE § Surveyor knowledge and expertise drive both the experience and the quality of the survey. § ACHC processes and tools drive Surveyor success: § Surveyor Training: content is comprehensive and covers regulatory requirements, guidelines for the site survey process, and coordination with staff § Surveyor Annual Evaluations: process has been refined to be efficient and includes relevant feedback to Surveyors § Surveyor Satisfaction Surveys: Surveyor feedback provides input to short-range and long-range planning and ideas to improve service to customers and Surveyors

CUSTOMER SATISFACTION

CUSTOMER EXPERIENCE § We were very impressed with the way the entire process was handled: “From the front office, to the answers to all our questions, to our on-site Surveyor - all of it was professionally handled and efficient. That being said, the welcoming attitude and collegial approach to the survey was refreshing and helpful. We are a better organization because of our partnership with ACHC - thank you! Thank you for all you did for us. ”

ACCREDITATION PROCESS S-8

EDUCATIONAL RESOURCES

ACCREDITATION UNIVERSITY ACHC places great value on continuing education to achieve and maintain accreditation. Educational resources include: § ACHC Accreditation Guide to Success workbooks. § Program-specific workshops. § Electronic Survey Readiness Packets. § Extended Policy Review.

CUSTOMER CENTRAL

CUSTOMER CENTRAL § Pre-survey support materials. § Streamlined application process. § Regulatory resources. § Post-survey support materials.

POST-SURVEY PROCESS

POST-SURVEY PROCESS § Review Committee meets daily for timely accreditation decision. § 10 -day turnaround for Summary of Findings (SOF). § Clinical support for completion of Plan of Correction (POC).

MARKETING ACCREDITATION § Providing the tools to leverage accredited status. § All accredited organizations receive the ACHC Branding Kit, which includes: § ACHC Brand Guidelines § ACHC Accredited logos § Window cling § Sample press release