BENCHMARKING BAHAN KULIAH MANAJEMEN STRATEGIK MBIPB 15 Agustus

BENCHMARKING BAHAN KULIAH MANAJEMEN STRATEGIK MB-IPB 15 Agustus 2007 KIRproduction@2007

BENCHMARKING IS AN EXTERNAL FOCUS ON INTERNAL ACTIVITIES, FUNCTIONS, OR OPERATIONS IN ORDER TO ACHIEVE CONTINUOUS IMPROVEMENT BENCHMARKING IS THE CONTINUOUS PROCESS OF MEASURING PRODUCT, SERVICES, AND PRACTICES AGAINST THE TOUGHEST COMPETITOR, OR THOSE COMPANIES RECOGNIZED AS INDUSTRY LEADERS (David T. Kearns – Xerox Corp. ) KIRproduction@2007

BENCHMARKING THE SEARCH FOR INDUSTRY BEST PRACTICES THAT LEAD TO SUPERIOR PERFORMANCE (Robert C. Camp) KIRproduction@2007

THE BENCHMARKING MENU the as • BUSINESS PRACTICES • PRODUCTS • SERVICES • WORK PROCESS • OPERATIONS • FUNCTIONS • ………. . • BEST-IN-CLASS • WORLD-CLASS • BEST PRACTICES • ………. . KIRproduction@2007 • SYSTEMATIC • STRUCTURED • FORMAL • ANALYTICAL • ORGANIZED • ………. . of PROCESS A • CONTINUOUS • ONGOING • LONG-TERM • ………. . • ORGANIZATIONS • COMPANIES • INSTITUTIONS • ………. . for the purpose of for that are • EVALUATING • UNDERSTANDING • ASSESING • MEASURING • COMPARING • ………. . • RECOQNIZED • ACKNOWLEDGE • IDENTIFIED • ………. . • ORGANIZATIONAL COMPARISON • ORGANIZATIONAL IMPROVEMENT • MEETING OR SURPASSING INDUSTRY BEST PRACTICES • DEVELOPING PRODUCT/PROCESS OBJECTIVES • ESTABLISHING PRIORITIES, TARGETS, GOALS • ………. .

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