BENCHMARK 201011 NETS Benchmark Conference October 12 13

BENCHMARK 2010/11 NETS Benchmark Conference October 12 -13, 2011 Atlanta, Georgia Sherry Coiner, LLC Confidential to Nets Members 1

BENCHMARK 2010/11 Benchmark Metrics By company, country, and vehicle category 2

56 Participants BENCHMARK • 56 companies submitted both program information and data • Increased participant base by 24% (45 to 56) 3

2010 Data Totals BENCHMARK 56 companies reported a total of: • • • 128 countries 493, 548 vehicles 9, 561, 174, 947 miles 77, 211 collisions Composite CPMM 8. 08 (+ 5%) (+ 23%) (+19%) (+30%) (+ 9%) 4

2010 CPMMs by Company BENCHMARK • Refer to page 10 CPMM = Total Collisions X 1, 000 ÷ Total Mileage • Insert 200/2010 chart • Range: 0. 55 to 18. 12 • Composite 8. 08 • Company numbers assigned by all-vehicle CPMM 5

2010 Percentage of Fleet in Collisions BENCHMARK • Refer to page 11 % = Total Collisions ÷ Total Vehicles • Range: 0. 1% to 37% • Composite: 16% 6

2010 Metrics by Country BENCHMARK • Refer to pages 13 -14 Vehicles Weight United States 256, 960 . 77 Japan 17, 306 1. 55 France 16, 783 1. 65 United Kingdom 12, 318 1. 30 Country • Data reported for 128 countries • Graphs cover 20 largest fleets • Weighted CPMMs 7

2010 CPMMs by Country BENCHMARK • Refer to page 15 • 20 largest country fleets • Listed alphabetically • Range: 3. 01 to 18. 29 8

2010 CPMMs Passenger Vehicles BENCHMARK • • • Refer to pages 18 -19 53 companies reporting Approx. 90% of total fleet Range: 0. 55 to 18. 12 Composite: 8. 62 Light (Passenger) = SUVs, sedans, pick-up trucks, passenger vans • SUVs, sedans, pick-up trucks, passenger vans 9

2010 CPMMs Heavy Vehicles BENCHMARK • • • Refer to page 20 17 companies reporting Approx. 5% of total fleet Range: 0. 00 to 19. 33 Composite: 5. 38 Heavy = 26, 001 pounds or more • Heavy = 26, 001 pounds or more 10

2010 CPMMs Medium Vehicles BENCHMARK • • • Refer to page 21 14 companies reporting Approx. 4% of total fleet Range: 0. 00 to 22. 67 Composite: 7. 47 Medium = 10, 001 to 26, 000 pounds • Medium = 10, 001 to 26, 000 pounds 11

2010 CPMMs 2 - and 3 -Wheel Vehicles BENCHMARK • Refer to page 22 • 3 companies reported • Under 1% of total fleet 2/3 -Wheel Motorized Vehicles 12

2010 Injury Data Reporting Parameters BENCHMARK • Limited to U. S. and U. K. • Reportable by vehicle type • Broadened the definition of an “injury” • Still employee injuries only • Can include lost work days, medical treatment and/or first-aid injuries • Participants could choose not to report • 71% of participants reported 13

2010 Injury Data United States BENCHMARK • Refer to page 24 • 39 companies reporting • IPMM range 0. 00 to 2. 04 IPMM = Total Injury Collisions x 1, 000 + Total Mileage 14

2010 Injury Data United Kingdom BENCHMARK • Refer to page 25 • 9 companies reporting • IPMM range 0. 00 to 0. 99 IPMM = Total Injury Collisions x 1, 000 + Total Mileage 15

2010 Metrics Eliminated World Region BENCHMARK • Eliminated in 2011 report • Our world regions didn’t always match your world regions • You will be able to create and graph your own world regions 16

2010 Metrics Eliminated US Only BENCHMARK • • • Eliminated in 2011 report US = 54% of fleet Included on graphs of largest country fleets (pages 15 -16) You will still be able to isolate and graph U. S. data You will also be able to graph data for any country 17

BENCHMARK 2010/11 Benchmark Program Survey 18

How Participants Responded BENCHMARK 56 members participated in the program survey. They responded in 1 of 3 ways: • Truly global program (15%) • Best practice (31%) • US only (54%) 19

100% in Place BENCHMARK All Companies (44) • None All Leading Companies (9) • • Require driver training for new hires Require follow-up to DUI/DWI conviction A collision review process is in place Review all on-the-job collisions in a company vehicle • Report fleet safety metrics to fleet management 20

New Question (Q 34) Responsibility for the Program BENCHMARK Q 34: Primary responsibility for the fleet safety program • 50% Safety • 27% Fleet • 13% Combination Safety, Fleet, Field, HR, etc. • 7% Group Devoted to Fleet Safety • 2% Field Organization 21

New Questions (Q 34 and 35 ) Program Staffing and Budgets BENCHMARK • Vehicles per staff – Only 20 companies responded (36%) • Average: 5, 237 • Range: 100 to 8, 300 • Program dollars per vehicle – Only 14 companies responded (25%) • Average: $296 • Range: $4. 00 to $1, 667. 00 • We will discuss as a group whether or not to pursue these data points 22

New Question (Q 34) Responsibility for the Program BENCHMARK Q 34: Primary responsibility for the fleet safety program • 50% Safety • 27% Fleet • 13% Combination Safety, Fleet, Field, HR, etc. • 7% Group Devoted to Fleet Safety • 2% Field Organization 23

New Questions (Q 34 and 35 ) Program Staffing and Budgets BENCHMARK • Vehicles per staff – Only 20 companies responded (36%) • Average: 5, 237 • Range: 100 to 8, 300 • Program dollars per vehicle – Only 14 companies responded (25%) • Average: $296 • Range: $4. 00 to $1, 667. 00 • We will discuss as a group whether or not to pursue these data points 24

New Question (Q 36 ) Executive Leadership BENCHMARK Q 36. Does your company have an executive level leader— a member of the corporate executive team—charged with championing fleet safety? • 45% Yes • 55% No 25

Q 27: Bent Metal Collision Costs BENCHMARK • 34% of participants provided data – Bent metal only – passenger vehicle only – US only • Range from $1, 109 to $7, 644 per collision • Average = $2, 801 • Do we continue to collect this data in light of low response and the use of NHTSA data? 26

NHTSA Cost Basis for Summary Table BENCHMARK • National Highway Traffic Safety Administration (US) • BSG agreed to use their data • Average employer cost = 26, 791 USD – – Health fringe benefit costs Other direct costs Liability for losses by others Wage-risk premiums 27

New in 2011 BENCHMARK • • • Eliminated tables listing responses to each survey question Eliminated graphs of U. S. -only data Eliminated regional data and graphs Commonalities divided into twentieth percentiles Broadened U. S. & U. K. injury definition Added cost data (NHTSA) to the Summary Table 28

New in 2011 BENCHMARK After the conference you will receive • Database (Excel and. csv) of mileage, vehicle, collision and injury totals by company by country • Excel file of all responses to program questionnaire • All information will be listed by company number 29

Questions and Suggestions? BENCHMARK • Questions regarding 2011 • Suggestions for 2012 30

2012 and Beyond BENCHMARK • What adjustments do we need to make to the 2012 survey and report? 31

Do we continue to include this? Reporting Parameters BENCHMARK • Limited to U. S. and U. K. • Reportable by vehicle type • Broadened the definition of an “injury” • Still employee injuries only • Can include lost work days, medical treatment and/or first-aid injuries • Participants could choose not to report • 71% of participants reported 32

2010 Injury Data United States BENCHMARK • Refer to page 24 • 39 companies reporting • IPMM range 0. 00 to 2. 04 IPMM = Total Injury Collisions x 1, 000 + Total Mileage 33

2010 Injury Data United Kingdom BENCHMARK • Refer to page 25 • 9 companies reporting • IPMM range 0. 00 to 0. 99 IPMM = Total Injury Collisions x 1, 000 + Total Mileage 34

Do we continue to include this? Responsibility for the Program BENCHMARK Q 34: What group has primary responsibility for the design and implementation of your fleet safety program? • • • 50% Safety 27% Fleet 13% Combination Safety, Fleet, Field, HR, etc. 7% Group Devoted to Fleet Safety 2% Field Organization 35

Do we continue to include this? Executive Leadership BENCHMARK Q 36. Does your company have an executive level leader— a member of the corporate executive team—charged with championing fleet safety? • 45% Yes • 55% No 36

Do we continue to include this? NHTSA Cost Basis BENCHMARK • National Highway Traffic Safety Administration (US) • BSG agreed to use their data • Average employer cost = 26, 791 USD – Includes direct costs, health fringe benefit costs, liability for losses by others, wage-risk premiums • Average employer cost = 15, 380 USD – Eliminates wage-risk premium costs • Average employer cost = 26, 791 USD – Direct costs: property damage and liability insurance, crashrelated legal expenses, and the costs of unreimbursed vehicle damage and replacement. Lost productivity; recruiting, training, taxes for municipal services. 37

Do we continue to include this? Bent Metal Costs BENCHMARK • 34% of participants provided data – Bent metal only – passenger vehicle only – US only • Range from $1, 109 to $7, 644 per collision • Average = $2, 801 • Do we continue to collect this data in light of low response and the use of NHTSA data? 38

Do we continue to include this? Program Staffing and Budgets BENCHMARK • Vehicles per staff • Program dollars per vehicle – Only 14 companies responded (25%) • Average: $296 • Range: $4 to $1, 667 39

Do we continue to do stat analysis based on CPMMs? BENCHMARK • May still continue to do 20 th percentile analysis • But also deepen the analysis by comparing industries to the group as a whole. For example: – Pharma – Petrochemical • As we grow, we can add more industries 40

Exceptions to Our Reporting Parameters BENCHMARK • • Countries not known, reported by region Country and vehicle category not known, reported as global Vehicle category not known, reported as mixed vehicles Mileage clearly estimated – Same for every country, every vehicle category – Clearly very high in some cases • Very high percentage of fleet involved in collisions • Very high CPMM 41

Exceptions to Our Reporting Parameters BENCHMARK • Death or injury to employee or any person • Any form or property damage (vehicle or other property) Excludes the following (only): • acts of God/nature • object hit vehicle • hit while parked • fire, theft, vandalism • collisions with debris • collisions with animals • glass-only/windshield damage • vehicle failure 42

BENCHMARK 2010/11 Benchmark Databases Post-Conference 43

You Will Receive PDF of the Questionnaire BENCHMARK 2010/11 Fleet Safety Program Questionnaire 1. Before you begin, please tell us on what basis you will be responding to the survey. • I am responding for the US only. • Our program is truly global, and I am responding on a global basis. • I am responding based on our current best practices, even though these practices may not be in place in all world areas. 44

You Will Receive Excel File of All Responses BENCHMARK CPMM All WW Vehicles Company Number 0. 55 0. 56 1. 00 1. 05 1. 40 1 2 3 4 5 x x Basis for Responding to Questions US only Global x Best practices 1 Years Program in Place 2 POLICY: New Hire Trg Yes x x 11 20 8 20 20 x x x x No 3 POLICY: Tenured Trg Yes x 8 Does Co. Identify Hi. Risk Yes x x No 8. 1 How Does Co. ID Hi. Risk Point system x (choose all that apply) Periodic system x x Predictive analytics Company's own crash data x 45

Use Any Excel Function or Formula BENCHMARK CPMM All WW Vehicles Company Number 0. 55 0. 56 1 2 Count % All 35 63% 10 18% x 11 20% 11 20 10. 8 x x 52 93% 4 7% 46 82% 10 18% Basis for Responding to Questions US only Global x Best practices 1 Years Program in Place 2 POLICY: New Hire Trg Yes No 3 POLICY: Tenured Trg Yes No x x 46

You Will Receive Database (Excel and. csv) BENCHMARK Company Name Country Vehicle Type Total Vehicle Total Mileage Total Collisions Total Injury Co. 40 ALGERIA Light 55 739, 475 0 0 Co. 40 ALGERIA Medium 0 0 Co. 40 ALGERIA Heavy 0 0 Co. 40 ALGERIA 2/3 Wheel 0 0 Co. 40 ALGERIA Mixed 0 0 Co. 40 ARGENTINA Light 125 1, 862, 563 29 0 Co. 40 ARGENTINA Medium 0 0 Co. 40 ARGENTINA Heavy 0 0 Co. 40 ARGENTINA 2/3 Wheel 0 0 Co. 40 ARGENTINA Mixed 0 0 Co. 40 AUSTRALIA Light 258 4, 042, 579 33 0 Co. 40 AUSTRALIA Medium 0 0 Co. 40 AUSTRALIA Heavy 0 0 Co. 40 AUSTRALIA 2/3 Wheel 0 0 Co. 40 AUSTRALIA Mixed 0 0 47

You Will Receive Data on Disk via Mail BENCHMARK • Data will be mailed within 4 weeks after the conference • Jack Hanley and Liz Stevens will collect everyone’s addresses 48