Bedside Reports Do they increase patient satisfaction scores

Bedside Reports: Do they increase patient satisfaction scores? Michele Laurino BSN, RN Purpose • Higher patient satisfaction scores = higher reimbursement payments • Bedside reports promote patient centered care • Patient safety measure Results • Safer transition of care between nurses • Higher patient satisfaction scores • Time for reports are shorter = decrease in overtime costs for hospitals Methodology A PICOT question was developed to guide the search: Does using bedside reports Increase patient satisfaction scores? • Databases: Pub. Med and CINAHL • Keywords: Patient satisfaction scores, bedside reports, and improving patient satisfaction • Limitations: articles within the last five years • Critical analysis of 11 articles (see table) Author/ Date Type of Design Level of Evidence Outcomes Conclusions • • • Patients feel more involved in their care Nursing staff more attentive to patient during report times Empowers patients and nursing staff Significance To Nursing Mc. Murray, Chaboyer, Wallis, Johnson and Descriptive case study Gehrke 2010 Level 5 Patients want to be active participants in their care Passive engagement between patients and staff Promotes safe care Reinbeck and Fitzsimons 2013 Descriptive study Level 6 Increase in HCAPS scores for patient satisfaction Nurses were able to visualize patients with in first 30 minutes of shift More teamwork with staff Evans, Grunawalt, Mc. Clish, Wood and Friese 2012 Descriptive study Level 6 Greater nurse satisfaction Patients more involved in their care Hand off without distractions Less Overtime Wakefield, Ragan, Brandt, and Tregnago 2012 Longitudinal Level 3 Increase in patient satisfaction scores Smooth transition to bedside reports if planning and education is used Ford, Heyman, and Chapman 2014 Quantitative Level 4 Patient perception of safety and satisfaction was increased Bedside report need to be done consistently Radtke 2013 Descriptive Level 6 Rise in patient satisfaction Patient safety increased Teamwork and staff accountability Sand-Jecklin and Sherman 2014 Quasi-experimental Level 3 Increase in patient satisfaction Decreased falls at shift change Nurses attitudes about bedside reports improved Vines, Dupler, Van Son and Guido 2014 Case studies (9) Level 5 Increase in patient satisfaction scores for HCAHPS survey Enhanced teamwork Reduction in communication errors Tidwell, Edwards, Snider, Lindsey, Reed, Scroggins, Zarski and Brigance 2011 Descriptive Level 6 Increase in patient satisfaction scores Increase in nursing satisfaction Decrease in overtime costs Bure and Mc. Laughlin 2013 Descriptive Level 6 Patient satisfaction scores increased More teamwork of staff Able to visualized patients earlier in shift Novak and Fairchild 2012 Case studies Level 5 Increase in patient and family satisfaction Financial benefits to hospital Decrease in adverse events and improved patient safety Significance to Nursing • • Decreases miscommunication errors at report time Nurses are able to visualize patients during report Less interruptions during report More accurate reports with patient involvement