BEA Customer IP Communications Problem Streamline business processes

BEA Customer: IP Communications • • • • • • • • • • • • • • • • • • • • • • • • • • • • Problem: Streamline business processes – Needed to reduce time and cost to provision customers in highly competitive market Solution: Integration platform – Integrates front and back office systems to process customer orders and deliver customer services efficiently Results: 522% annual ROI, with payback in 10 weeks – IP saved over $2 million due to improved productivity and software. – IP can under-price its competitors for its services by as much as 50%. Benefits: Fast time to market, highly efficient processes – “We can handle twice as many orders with the same amount of people. ” – IP reduced time to deliver services from 45 days to 15, providing significant competitive advantage. – Comprehensive support for industry standards including J 2 EE and XML offers scalable, reliable growth.

BEA Customer: IP Communications • • • • • • • • • • • • • • • • • • • • • • • • • • • • Delivers broadband services faster and undercuts competition “After we implemented billing, the first new process, we saw a drastic productivity improvement. Within this short period, BEA Web. Logic Integration enabled us to eliminate re-keying of data and to consolidate multiple steps. This doubled productivity and virtually eliminated errors. . . We have more than exceeded our ROI goals. ” — Rick Utley, Senior Manager of Development IP Communications

BEA Customer: IP Communications • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Most extensive broadband network in Texas, Missouri, Oklahoma and Kansas • Requirements – Need to be competitive by delivering services faster – Streamline customer provisioning processes – Integrate front and back office systems to process customer orders and deliver customer services efficiently – J 2 EE-compliant infrastructure

BEA Customer: IP Communications • • • • • • • • • • • • • • • • • • • • • • • • • • • • Benefits of the BEA Platform: • Rapid integration and workflow automation – IP reduced time to deliver services from 45 days to 15, providing significant competitive advantage. – “We can handle twice as many orders with the same amount of people. ” • Open, future-proof platform – “We brought it in, configured it, and got it up and running in a matter of hours. ” – Comprehensive support for industry standards including J 2 EE and XML offers scalable, reliable growth Results: 522% annual ROI, with payback in 10 weeks – IP saved over $2 million due to improved productivity. – IP can under-price its competitors for its services by as much as 50%.