Basic of Business Correspondence NEED FOR WRITTEN COMMUNICATION

Basic of Business Correspondence NEED FOR WRITTEN COMMUNICATION q TYPES OF BUSINESS CORRESPONDENCE q ØBusiness letters ØE-mails ØMemorandum

BUSINESS CORRESPONDENCE �is the communication or exchange of information in a written format for the process of business activities.

NEED FOR WRITTEN COMMUNICATION �Maintaining a proper relationship. �Serves as evidence. �Create and maintain goodwill. �Inexpensive and convenient. �Formal communication. �Independent of interpersonal skills.

TYPES OF BUSINESS CORRESPONDENCE Business letters are the most formal method of communication following specific formats. They are addressed to a particular person or organization. A good business letter follows the seven C's of communication.

TYPES OF BUSINESS CORRESPONDENCE 7 C’s of Communication: �Clear. �Concise. �Concrete. �Correct. �Coherent. �Complete. �Courteous.

TYPES OF BUSINESS CORRESPONDENCE The different types of business letters used based on their context are as follows: �Letters of enquiry �Letters of claim/complaints �Letters of application �Letters of approval/dismissal �Letters of recommendations �Letters of sales. Official letters can be handwritten or printed. Modernisation has led to the usage of new means of business correspondence such as E-mail and Fax.

TYPES OF BUSINESS CORRESPONDENCE �E-mail Email is the least formal method of business communication. It is the most widely used method of written communication usually done in a conversational style. �Memorandum is a document used for internal communication within an organization. Memo may be drafted by management and addressed to other employees.

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