Basic Communication Skills Missing NCCER Tests Module nd

Basic Communication Skills

Missing NCCER Tests – Module nd 2 Block 5 – Construction Drawings Christopher Baker, Ronnie Mendoza, Javier Paz, Romualdo Perez, Christopher Valladares Module 6 - Material Handling Christopher Baker, Luis Bandera, Xavier Harris, Ronnie Mendoza, Javier Paz, Jerrod Roseborough, Justin Stuckey, Christopher Valladares

Missing NCCER Tests – Module Block 5 – Construction Drawings Naquan, Module rd 3 Drake, William, Cameron 6 - Material Handling Naquan, Gregorio Drake, William, Hernan, Cameron,

Missing NCCER Tests – Module Tykee, Module th 4 Block 5 – Construction Drawings Christian, Sean, Milik, Dewayne 6 - Material Handling Jabarri, Tykee, Louis, Leland, Christian, Sean, Chino, Milik, Mauricio, Dewayne, Kayon, David, Jose

Warm Up Question Why is effective communication important in the construction industry? Think of 1 or 2 specific situations where communication is very important in construction? Be ready to share.

Some of the most important ‘tools’ you will use on the job are your abilities to… 1. Read 2. Write 3. Listen 4. Speak

Listening Your supervisor tells you where to set up safety barriers, but because you did not listen carefully you missed a spot. As a result, your co-worker falls and is injured. What went wrong? What else could you have done?

Speaking You must train two co-workers to do a new task, but you mumble, use words they don’t understand, and you don’t answer their questions clearly. Your co-workers do the task incorrectly, and all of you must work overtime to fix these mistakes. What should you have done differently?

Reading Your supervisor tells you to read the manufacturer’s basic operating and safety instructions for the new drill press before you use it. You don’t really understand the instructions, but you don’t want to ask him. You go ahead with what you think is correct and damage the drill press. What should you have done differently?

Writing Your supervisor asks you to write up a material takeoff (supply list) for a project. You rush through the list and don’t check what you have written. The supplier delivers 250 feet of PVC piping cut to your specified sizes instead of 25 feet. What should you have done differently?

Good communication on the work site has a direct effect on safety, schedules (finishing on time), and your money (finishing under budget).

Why is good communication hard to achieve? When we try to communicate, ‘noise’ gets in the way. Noise is anything that interferes with the message being heard or understood.

Examples of ‘noise’ The speaker using work-related ‘jargon’ that the receiver does not understand The sender is not specific The receiver has poor listening or reading skills The sender’s written message is disorganized or contains mistakes.

10 Barriers for Effective Communication https: //www. youtube. com/watch? v=slq 1 n. Ah. Zuq. E

Nonverbal Communication All communication that does not use words. Includes Appearance Personal environment Use of time (showing up on time or late) Body language

Folding your arms in front of you makes it seem as if you are distant and unwilling to talk.

Active Listening How to be an active listener: Refuse to allow yourself to be distracted. Stay focused. Use positive body language. Do not interrupt or criticize Wait until he or she has finished, then ask questions ASK QUESTIONS End a conversation by paraphrasing what you heard back to the conversation partner

Active Listening (cont. ) If someone does not understand what a speakers is saying, he or she should ask the speaker questions for clarification. Do not ignore that part of the conversation, zone out, or try to figure it out on your own.

Speaking Take time to organize your ideas logically before speaking Choose an appropriate place or time Introduce your topic, share details, then summarize your point “Tell them what you are going to tell them, then tell them what you told them. ” Give listeners enough time to ask questions Speak clearly and not too quickly. Practice!

An important attribute of an effective speaker is the ability to explain and simplify complex topics.

Reading on the Job Typical examples of things construction workers read on the job include: Safety instructions Construction Drawings Manufacturer’s installation instructions Material lists Signs and labels Work orders and schedules Permits Specifications Change orders Emails

Know how to find information you are looking for! Special features in books and sets of instructions that help readers locate information include… Table of Contents Index Glossary Appendixes Table and Graphs

When reading instructions or a series of steps, one should always read the directions completely!

Writing on the Job Construction Work workers write… orders Punch lists Health and safety reports Memos Emails Change … orders and much more.

Always write a rough draft for anything you will be sending to someone. A rough draft should follow a specific outline and incorporate all research, ideas, or any other important information. To avoid wasting time and money, always proofread your written work for accuracy!

‘You Do’ – 15 min. Complete the Vocabulary questions on your worksheet. Try first without using the book, then use module 7 in textbook to check answers With time remaining, practice ‘Communication Skills’ Vocabulary at https: //quizlet. com/_6 f 0 yrw