Baseline Process Map Point of interest Cause Effect

Baseline Process Map Point of interest

Cause & Effect Diagram POLICIES PROCEDURES lack of communication Lack of clear guideline Too busy Inpatient No referral criteria of of Sh an sis t Re Patients and their family k s Lac rene a aw s tim ort e age DELAYED/NON TIMELY REFERAL OF CANCER PATIENT TO PALLIATIVE CARE ce rn te lp at vio ra Be ha n l a ic PEOPLE Unsure of disease process No educational session tio of nica ls ck u il La mm sk co g lo ho yc r Ps rrie ba physician Lack of clear guideline Language barrier PLANT No translator Limited number of beds culture Shortage of staffs No designated area for PC Lack of budget

Supporting Data- Physicians’ survey results Do you objectively screen patients for Palliative Care referral ? Are you aware of NCCN Palliative care guideline and Screening recommendation ? Are you aware of Palliative care management and referral process? Do you think Standardized palliative care referral scoring tool will help to improve patient care ?

Supporting Data- Physicians’ survey results Do you Analysis: objectively screen patients for Pareto Palliative Care referral ? Are you aware of NCCN Palliative care guideline and Screening recommendation ? Are you aware of Palliative care management and referral process? Do you think Standardized palliative care referral scoring tool will help to improve patient care ?

Changes Made to the Process •