Barwell and Hollycroft Medical Centres GP Patient Survey

Barwell and Hollycroft Medical Centres GP Patient Survey Results

Background Meeting of 20 June 2011 Questions discussed and chosen Survey in August 2011 50 patients each site, 100 in total Presentation of results Plan of action for improvements

Question: ‘how do you prefer to book appointments? ’ In person 28 26% By phone 65 61% Online 14 13% “issues with getting through on the phone” “time spent on calls” “cost of calls”

Question: ‘are you aware that you can pre-book appointments more than 2 days in advance? ’ Yes 63% No 27%

Question: ‘if yes, did you have any difficulty booking the appointment in advance? ’ Yes 32% No 68% “difficult to book for a particular doctor in advance”

Question: ‘if you needed to see a doctor urgently, have you managed to get an appointment the same day? ’ Yes 62 89% No 9 11% Not needed to 27

Question: ‘do you prefer appointments……. . ? ’ Before 9 am 36 28% Between 9 am – 12 pm 37 29% Between 12 pm – 2 pm 10 8% Between 2 pm – 5 pm 16 13% After 5 pm 27 22%

Question: ‘how does the practice manage your chronic illness e. g. diabetes, asthma etc? ’

Question: ‘how would you rate the surgery premises? ’ Hollycroft

Comments Hollycroft surgery: good parking great improvements of late fresh and clean good to see TV gone need more wheelchair space too hot modern, clean, happy with it all consulting rooms immaculate

Question: ‘how would you rate the surgery premises? ’ Barwell

Comments Barwell surgery: needs painting and new furniture needs refurbishment need to move forward into the 21 st century clean, tidy, kept well very good not much for children no music please

Other comments: • Receptionists could be more helpful • Difficult to see my preferred doctor

Comments Suggestions for improvements

Practice Plan: Telephone system at Barwell premises Continuity of care Flexible appointment times Training of staff Online bookings

Thank you for your time