Barry Mayes Engaging Members Introduction NHS Foundation Trust

Barry Mayes Engaging Members

Introduction • NHS Foundation Trust • FT Membership recruitment • Engagement • Empowerment • Community networking • Success measurement • Warts and all!

Luton and Dunstable Hospital

Size does matter ! • 65, 000 emergencies • 200, 000 outpatients • 50, 000 inpatients • 15, 000 operations • 5, 500 babies • 300, 000 population 3, 500 staff £ 190 million annually

NHS Foundation Trusts • Financial freedoms • Autonomy • Freedom from political interference • Accountable to local community • Govt targets • Regulator • Stakes are high!

Challenges and Opportunities • First past the post! • Positive reputation • One hospital on one site • Learned from other FT’s • Delayed 2 years • Hard to reach groups • Too early to test other FTs • Engagement = low priority • Budget constraints

FT Membership August 2006 August 2007 August 2008 August 2009 8, 536 9, 124 12, 607 13, 510

Membership Engagement • Survey of interests • Medical lectures • Road shows • Meet-the-Governor • Newsletter • Staff engagement

Engagement Benefits

Engagement 2 x videos

Measures of success • Attendance at medical lectures • Questions raised with governors • Attendance at Annual Meeting • Hits to website • Letters to editor of magazine • Questions and enquiries • Response to surveys • Rate of fall off

Questions and discussion