Barriers to Communication 122022 BBA 110 Business Communication

Barriers to Communication 1/2/2022 BBA 110 Business Communication 1

Session Objectives • To Learn different types of barriers to communication • Understanding its criticality for effective communication 1/2/2022 BBA 110 Business Communication 2

Total Eclipse of Communication From: Managing Director To: Executive Director ‘Tomorrow morning there will be a total eclipse of the sun at nine o’clock. This is something which we cannot see every day. So let the work-force line up outside, in their best clothes to watch it. To mark the occasion of this rare occurrence, I will personally explain the phenomenon to them. If it is raining we will not be able to see it very well and in that case the work force should assemble in the canteen. ’ • From: Executive Director • To: Departmental Head ‘By order of the Managing Director, there will be a total eclipse of the sun at nine o’ clock tomorrow morning. If it is raining we will not be able to see it in our best clothes, on the site. In this case the disappearance of the sun will be followed through in the canteen. This is something we cannot see 1/2/2022 BBA 110 Business 3 happening every day. ’. ’ Communication

Total Eclipse of Communication From: Departmental Heads To: Sectional Heads ‘By order of the Managing Director, we shall follow the disappearance of the sun in our best clothes, in the canteen at nine o’clock tomorrow morning. The Managing Director will tell us whether it is going to rain. This is something which we cannot see happen every day. ’ • From: Section Heads • To: Foreman ‘If it is raining in the canteen tomorrow morning, which is something that we cannot see happen every day, the Managing director in his best clothes, will disappear at nine o’ clock. ’ 1/2/2022 BBA 110 Business Communication • From: Foreman • To: All Operators ‘Tomorrow morning at nine o’ clock, the Managing Director will disappear. It’s a pity that we can’t see this happen every day. ’ 4

Coding and Decoding 1/2/2022 BBA 110 Business Communication 5

Coding and Decoding 1/2/2022 BBA 110 Business Communication 6

Ted to Jenny over the phone - “I want the file on my table right after the lunch”. Jenny-“Oh god I am not clear what Ted wants and he has already hung up the phone”. Why did Jenny not hear what Ted was expecting from him? Recognizing barriers to effective communication is a first step in improving communication style. 1/2/2022 BBA 110 Business Communication 7

Types of Communication Barriers Physical and Mechanical Barriers Language or Semantic Barriers Socio-psychological Barriers Organisational Barriers Personal Barriers 1/2/2022 BBA 110 Business Communication 8

Physical and Mechanical Barriers ü Noise - Communication is also affected a lot by noise to distractions. A bad cellular phone line or a noisy restaurant can destroy communication. If an E-mail message or letter is not formatted properly, or if it contains grammatical and spelling errors, the receiver may not be able to concentrate on the message because the physical appearance of the letter or E-mail is sloppy and unprofessional. ü Time – Time refers to reaching of the message. ü Information Overload - If you receive a message with too much information, you may tend to put up a barrier because the amount of information is coming so fast that you may have 1/2/2022 BBA 110 Business 9 difficulty comfortably interpreting that information. Communication

Physical Contd. . ü Use of words with Different Meanings ü Denotations and Connotations – Denotations are a literal meaning of the word and Connotations arouse qualitative judgements. 1/2/2022 BBA 110 Business Communication 10

Language or Semantic Barriers ü Unclear Message ü Faulty Translation ü Specialist’s Language ü Unclarified Assumptions 1/2/2022 BBA 110 Business Communication 11

Socio-Psychological Barriers ü Differences in Perception ü Differences in Attitudes ü Inattention ü Closed Minds ü Resistance to Change ü Cultural Differences 1/2/2022 BBA 110 Business Communication 12

Organisational Barriers ü Status Relationship ü One-way Flow ü Rules and Regulations ü Organisation Structure 1/2/2022 BBA 110 Business Communication 13

Personal Barriers ü Filtering of Information ü Lack of Confidence in Subordinates ü Lack of time ü Miscellaneous Barriers 1/2/2022 BBA 110 Business Communication 14

Gateways to Effective Communication ü ü ü ü Two-way Channel Clarity of Message Timely Message Consistency of Message Feedback Empathetic Listening Flexibility 1/2/2022 BBA 110 Business Communication 15