Barriers of Communication WYSIWYG Jeff Dyer BTEC ICT
Barriers of Communication WYSIWYG Jeff Dyer BTEC ICT Task 4
General Communication Skills o o o o Different peoples cultures Adapting to the correct audience you are speaking too (voice, actions, format) Providing the customer with accurate information Clear instructions Knowing facts from opinions Using different techniques and methods (tone of voice , multimedia, animations) Ask for questions Jeff Dyer BTEC ICT Task 4
Interpersonal Skills o o o o Methods of communication with different people (Sign Language, Lip reading) Use of body language and intonation Responding to positive and negative language Showing signs of engagement (Nodding, Summarising and Paraphrasing) Environment around you (Background Noises, Distractions) Use of questions (Open, Closed and Probing) Good speed of response Jeff Dyer BTEC ICT Task 4
Communicate in Writing o o o o o Following guidelines and procedures of the organisation Being able to identify key information quickly (Letters, Fax and E-mail) Using correct grammar and punctuation Structuring writing into logical framework Identify relevant information written conversations Proof reading and reviewing work created Conveying alternate viewpoints on work Editing work already created by other people Take notes Jeff Dyer BTEC ICT Task 4
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