Banner Health Network Solutions Meet the IPC Healthcare

Banner Health Network Solutions Meet the IPC Healthcare Team Post Acute Collaboration Project with Banner Health Network

Providers Covering the Central Phoenix Region Randy Clark , MD Tammy Hilliard, NP Smita Patil, MD Nathan Beitz, PA Vinee Srivastava, MD Quentin Shambley, Psych NP 2

Central Phoenix Region Banner Health Facilities: • • • Bella Vita Health & Rehabilitation Camelback Post Acute & Rehab Coronado Healthcare Center Desert Terrace Healthcare Center Horizon Post Acute & Rehab Center La Estancia Nursing & Rehab North Mountain Med. & Rehab Center Osborn Health & Rehabilitation Center Plaza Healthcare Beatitudes Providence at Glencroft Christian Care Center Providers Randy Clark, MD Smita Patil, MD Vinee Srivastava, MD Nathan Beitz, PA-C Tammy Hilliard, NP Quentin Shambley, NP 3

Providers Covering the East Valley Region Kianoush Cheybani , MD Esther Ndegwa, NP Melissa Moltz, NP Farhat Ahmedi, MD John Prosser, NP Cynthia Armstrong, NP Lisa Crimaldi, NP 4

East Valley Banner Health Network Facilities: • Desert Blossom Health & Rehab Center • Mesa Christian Health & Rehab • Montecito Post-Acute Care & Rehab • Sante of Chandler • Sante of Mesa • Springdale Village Health Center • Summit at Sunland Springs • Symphony of Mesa • Brookdale North Chandler • Advanced Healthcare of Mesa Providers Melissa Moltz, NP Ester Ndegwa-Wanje, NP John Prosser, NP Kianoush Cheybani, MD Farhat Ahmedi, MD Angela Udenze, NP Lisa Crimaldi, NP Cynthia Armstrong, NP 5

Providers Covering the West Valley Region Mayur Rathod, MD Jack Schafer, MD Carol Newman, MD 6

West Valley Banner Health Network Facilities: • • Glencroft Care Center Plaza del Rio Care Center Freedom Plaza Care Center Estrella Center Good Shepherd Peoria Cook Care Center Sun Ridge Advanced Healthcare of Glendale Providers Mayur Rathod, MD Jack Shafer, MD Carol Newman, MD 7

Providers Covering the Scottsdale Region Shital Patel, DO 8

Scottsdale Banner Health Network Facilities: • Advanced Healthcare of Scottsdale • Sante of Scottsdale • Osborn Health & Rehab Providers Mayur Rathod, MD Jack Shafer, MD Carol Newman, MD 9

Case Management One Phone Number Program Executive Summary 480 -887 -8881 In an effort to address the communication gap between Banner Health Network Case Managers and IPC Post-Acute Providers, IPC Phoenix has developed the Case Management One Phone Number Program for Banner Health Network (BHN). The One Phone Number Program was designed for IPC Phoenix Providers and Transitional Care Management Team to work closely with BHN Case Managers to improve care coordination and outcomes by addressing the HEDIS (Healthcare Effectiveness Data and Information Set) performance measures. The One Number Program is the single point of contact for BHN Case Managers to contact IPC Phoenix’s Transitional Care Management Team (TCMT) to address any questions regarding testing, lab results, transferring patients or specific questions for IPC Phoenix Providers. The BHN Case Managers call the one phone number (480) 887 -8881 and the IPC Phoenix TCMT answers the calls and is able to triage over the phone, coordinate patient transfers, gather patient information, track patients and reach out to IPC Providers if necessary to address the questions or concerns of the BHN Case Managers. IPC Phoenix understands how critical having a single point of contact between BHN Case Managers and IPC Providers is to eliminating the communication gap between health plans and providers. Introducing BHN to the Case Management One Phone Number Program and the IPC TCMT will assist BHN in care coordination, improving HEDIS measures, reducing disappointing patient outcomes and lowering the cost of care. 10

Case Manager Line for Banner Health Network Case Manager Line 480 -887 -8881 Call the IPC-Banner Health Network contact number M-F 8: 00 am to 5: 00 pm when you need to: • Expedite the flow of documentation (i. e. orders, labs, etc. ) to Banner Health Network Case Managers • Share feedback and improvement opportunities regarding the IPC-Banner Health Network collaboration • Escalate operational and relationship issues that may arise during the course of business • Request assistance with communication opportunities between Banner Health Network Case Managers and IPC providers 11

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