BANKING INDUSTRY WEBINAR AGENDA 1 Level Set Banking

BANKING INDUSTRY WEBINAR AGENDA 1. Level Set: Banking Industry Macro Trends 2. Banking Tech Trends 3. Challenges 1. 2. 3. 4. Customer Centricity Multi-Channel Legacy and Disparate Systems Security and Compliance 4. Specific Technology Solutions for Banking 5. Q & A with Devin and Dave Devin Williams Dave Hopper VP- Strategy, CNSG Sr. Director of Solutions Engineering, CNSG

LEVEL SET BANKING MACRO-INDUSTRY TRENDS Level-Set; Real Estate Macro-Industry Trends ü Branches shrinking by 5% per year ü Banks and credit unions will see less than half of their customers face to face in 2018 ü Fintechs drive competition and innovation ü Legacy solutions/operations catching up to the bottom line ü Everything going digital, mobile, online ü Customer experience reigns supreme ü Technology and Financial services over human relationships and brand ü Compliance mandates and cyber security attack surfaces grow ü Preparing for the future banking workforce

BANKING INDUSTRY TECH TRENDS • The drive to digital services… mobile and online • System refresh! Many banks have built their core operations on fragmented systems aligned to products • In 2018, mobile will surpass desktop as the top digital channel for retail bank account opening • Focused support for mobile and freelance workers • This movement to digital channels will mean that branch and contact-center interactions are more important than ever • Cloud first mentality, especially for BI • Data and Analytics: operational improvements to customer experience • Cybersecurity is the top priority for the office charged with regulating and supervising all banks in the U. S. , the Treasury Department

INSIGHT FROM PWC Innovation Customer Centricity Innovation within the banking industry is considered to be important by 87% of respondents. Yet only 11% say their organization is very prepared. 61% of bankers say a customer-centric business model is “very important”. Only 17% are “very prepared” for it. “Fewer Heart Transplants, More Bypasses” Ripping and replacing decades-old technology can be an expensive and risky option, especially in light of the promise of blockchain as a medium-term replacement for traditional books and records. Instead, look for banks to “freeze and wrap” — using existing core systems as books of record, while moving customer engagement and analytics to the cloud.

CHALLENGE CYBERSECURITY & COMPLIANCE • Protect the enterprise and meet complex regulatory requirements while attack surfaces grow exponentially • Mobile banking, Io. T, Unencrypted data and Business Email Compromise listed as top attack vectors for Banking • Cybercrime activity (demand) will more than triple the supply of cybersecurity workers by 2021 • PCI-DSS top of mind and now add GDPR regulatory compliance mandates 64% of banking companies have experienced web-based attacks 62% 59% 51% experienced phishing & social engineering attacks of banking companies experienced malicious code experienced denial of service attacks 56% Finance is the most attacked industry, reporting 24%+ of all cyber attacks of executives in the Pw. C Banking 2020 survey listed regulatory compliance as their top investment priority

SERVICES FOR COMPLIANCE & CYBER SECURITY Level-Set; Real Estate Macro-Industry Trends Cybersecurity Managed Services for DDo. S, Web and POS Protection Compliant and Secure Hosting Assess, Monitor, Detect and Remediate

CHALLENGE MOBILE & OMNI-CHANNEL • Over half of customers already complete a majority of their banking transactions online • Mobile is expected to become the dominant transaction channel in 2018

SERVICES FOR MULTI-CHANNEL Level-Set; Real Estate Macro-Industry Trends Application Development and Integration with Eagle Dream Leverage Expedient for Secure Iaa. S and DRaa. S on Critical Services Integrate Channels, Enable Collaboration and Improve Customer Experience

CHALLENGE LEGACY INFRASTRUCTURE & DISPARATE SYSTEMS • Fragmented and aging architecture is a costly barrier to transformation, and banks need to reorganize their infrastructure to effectively adopt new technologies and reduce cost • Mobile applications and customers on the rise • Unprepared for contract and freelance workforce Financial News found that banks typically spend 80% of their IT budgets on legacy technology including maintenance… expensive updates just to meet regulatory requirements

CLOUD What are financial firms looking for in the cloud?

SOLUTIONS FOR LEGACY INFRASTRUCTURE Financial experience & case studies especially DR, VDI and Iaa. S Performance, security and cost like Metrobank. Migration and Big Data Secure and compliant credit card transactions, on prem, colo or edge data centers Mobile and freelance workers with MDM and VDI One stop shop for a systems update: bundling of collaboration, office suite, email encryption, endpoint security, MDM and secure backup solutions which include migration, implementation, management & training Numerous case studies including $19. 4 M TCV win with a CNSG sub-agent last year across VOIP, managed network, 4 G back-up, SD-WAN

CHALLENGE CUSTOMER CENTRICITY Redesign the customer journey to attract and retain customers as the barriers and costs for switching vendors continue to decrease. • 1 in 3 millennials in the United States are open to switching banks in the next 90 days • With fewer human interactions in the customer lifecycle today, automated touches, service performance and customer support sky-rocket in importance • Big Data Analytics, Call center services, chatbots, mobile apps, integrated CRM, branch services all see increased investment in 2018

SOLUTIONS FOR CUSTOMER CENTRICITY Customer Experience Collaboration & Communication: CRM, communication, survey, marketing, analytics, etc. Inbound customer experience and outbound campaigns Big Data Performance hybrid networking edge performance and capex savings

REIMAGINING THE Level-Set; Real Estate. BRANCH Macro-Industry Trends • Shrink branch infrastructure footprint with consolidated appliance • Improve new in-branch service performance with application policy • Improve in-branch security • Reduce cost per meg Bonus from last month! • Stand up connectivity in days not weeks • “confidence” as critical, connectivitybased services move to the branch • • Cameras Wi. Fi PC’s Managed IT

Q/A Any Questions?

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