Balanced Scorecard Templates The Balanced Scorecard The Balanced

Balanced Scorecard Templates

The Balanced Scorecard • The Balanced Scorecard is a strategic planning and management method used to: • align business activities to a vision and strategy of an organisation • improve internal and external communications • monitor organisational performance against strategic goals. • The design of Balanced Scorecard concerns itself with: • the identification of a small number of financial and non-financial measures referred to as Perspectives • setting targets for the measures and then • measuring them on a regular basis to determine success or failure.

Balanced Scorecard • Indicator 1 • Indicator 2 • Indicator 3 Financial Customer Vision Internal Processes • Indicator 1 • Indicator 2 • Indicator 3 Organisational Capacity • Indicator 1 • Indicator 2 • Indicator 3

Balanced Scorecard Financial Objectives Measures Initiatives Customer Internal Processes Objectives Vision Measures Initiatives Organisational Capacity Objectives Measures Initiatives

Typical Excel Balanced Scorecard Indicator Target Weight Description Value Financial Perspective Description KPI - 1 KPI - 2 KPI - 3 Financial Perspective Total Performance in group Customer Perspective Description KPI - 1 KPI - 2 KPI - 3 Customer Perspective Internal Processes Perspective Description KPI - 1 KPI - 2 KPI - 3 Internal Processes Perspective Learning & Growth Perspective Description KPI - 1 KPI - 2 KPI - 3 Organisational Capacity Perspective

Financial Indicators Finance Objectives Measures Targets Initiatives Objective 1 Objective 2 Objective 3

Customer Indicators Customer Objectives Measures Targets Initiatives Objective 1 Objective 2 Objective 3

Internal Processes Indicators Internal Processes Objectives Measures Targets Initiatives Objective 1 Objective 2 Objective 3

Learning & Growth Indicators Organisational Capacity Objectives Measures Targets Initiatives Objective 1 Objective 2 Objective 3

Integrated with a Strategy Map Vision Mission Strategic Priorities Priority 1 Priority 2 Priority 3 Strategic Results Measures Business Objectives and Strategy Map Targets Initiatives • • ↑ • ↓ • Customer • • ↑ • Internal Processes • • • Organisational Capacity • • • Financial Increase Revenue Increase Profitability Professionalism - Reduce Costs Commitment - Initiative - Team Work - Winning Mentality 10

A Different Approach Vision: Mission: Financial Internal Customer Learning

The Quickscore Application • Software is not required to implement a Balanced Scorecard, but it does help. Furthermore a good software tool will allow user to: • organise key metrics in a meaningful way • display data and combinations of data • provide management teams with a clear business overview • allow users to input data easily and frequently • Provide the means to ‘drill down’ to the underlying data should the need arise to question a specific activity • Intrafocus recommends the Spiderstrategies Quickscore product to those companies that want to take a structured approach to rolling out Balanced Scorecards