Bahan Kuliah 11 Evaluation Control f 1 Evaluation

Bahan Kuliah 11 Evaluation & Control

f 1 Evaluation and Control Actual Performance vs. Desired Performance

f 2 EVA & Control Process Determine What To Meas Establish Predetermined standards Meas Performance Does Perfor mance match Standards? No Yes Stop stratplan / kazan Take Corrective Action

f 3 TYPE OF CONTROLS Behavior Controls Policies, Rules, S O P Output Controls End Result Input Controls Resources (knowledge, skills, value) Activity Based Costing § value added activities value chain analysis stratplan / kazan abilities,

Primary Measures § Trad Financial Meas EPS, ROE, ROI § Stakeholders Meas Cust Supp Fin Com Employees Congress : : : sales cost of raw mat eps productivity number of leg effect firm § Shareholder Meas § Balance Score Card Financial, customer, internal Business, perspective, learning § Evaluating Top Mangmt CEO, Mangmt audit stratplan / kazan f 4

f 5 Problem in Meas Perfrmc § Short term Orientation § Goal Displacement - Behavior Substitution wrong activities are being rewarded - Sub-optimalization competition between division stratplan / kazan

f 6 Guideline for Proper Control - 80/20 rule - timely, not too late Strategic Incentive Mangmt - weighted factor method (high, medium, low growth) - long term eva method - strategic funds method stratplan / kazan

f 7 Tolok Ukur Konvensional • Doing the RIGHT things – Strategic • Doing things RIGHT – Operational as Drucker says: Management by Objective

f 8 Tolok Ukur Modern • Balance Scorecard (Kaplan & Norton) 1. 2. 3. 4. Perspektif Pelanggan Perspektif Proses Bisnis Internal Perspektif Pembelajaran Perspektif Keuangan